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Vet Technician
4 months ago
Veterinary Technician Job Description for Alamo Dog and Cat Hospital
- Daily Planning
- Collaborates in a leadership role with the Managing Veterinarian(s) and practice manger as a team when needed as a part of the overall hospital’s success.
- Acts as a champion for change and identifies, documents, shares, and promotes best practices daily
- Frequently takes initiative to learn new things and asks questions
- Takes accountability and ownership for learning
- Operations
- Supports HM or leader equivalent with education of employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
- Implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with Help Desk to resolve technical systems/equipment issues.
- Client Service
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
- Helps train staff on client service initiatives and uses client visit growth best practices.
- Demonstrates and reinforces the highest level of client service, treats clients and pets like family.
- Supports PM and lead tech to help manage client relationships; effectively resolves client issues and escalations.
- Skills:
- Interpersonal skills/ positive attitude/de-escalation skills
- Problem solving and conflict management skills
- Overall communication skills
- Organizational skills
- Basic computer skills (Microsoft Office, Email, and practice management in Impromed software knowledge preferred)
- Abilities:
- The ability to delegate responsibility and achieve results with hospital team members
- Must be able to handle multiple tasks and remain flexible with assigned duties and schedule. These task, duties and schedule are subject to change based on the need of the team and the hospital
- Capable of championing change and driving innovative programs in the hospital
- Must be able to work well in team environment
- Capable of quality decision making
- Demonstrates excellent time and task management
- Demonstrates professional and courteous presentation with staff and clients
- Blood draw, lab work, restraint, etc.
