IT Service Desk Technician 1

3 weeks ago

Fond du Lac, United States Lakeland Care Plus Full time
Job DescriptionJob DescriptionDescription:

This role will be hired for Lakeland Care Plus, Inc. This organization was launched in 2022 as part of the Lakeland Care, Inc. mission to strengthen communities. Lakeland Care Plus is a wholly owned subsidiary of Lakeland Care, Inc.


At Lakeland Care Plus we support businesses and individuals in enhancing operations through various consulting, coaching, training and Information Technology support services. We are not a one size fits all.


At Lakeland Care Plus our mission is to “Drive excellence through tailored solutions.”


Culture Highlights

  • Telework environment – work from where it's most convenient, home, office, etc.
  • Flexible work model – flex time creating a work-life blend meeting outcomes of role and life events.
  • Monday through Friday schedule.
  • 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
  • Volunteer in your community – 24 hours awarded annually.
  • Professional Development – internal and external learning and development opportunities.
  • Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.


**Hiring within Wisconsin only, most ideal within our service regions. Travel onsite or in-person will be required as needed.**


Position Summary:

The Level 1 Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreement (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.


Responsibilities & Competencies:

  • Manage the processing of incoming requests to the Service Desk to ensure courteous, timely, and effective resolution of end user issues. Determine appropriate staff for problem resolution / escalation.
  • Assist with IT equipment via order tracking, warranty, and scheduling installations.
  • Manage inventory and asset tracking of all equipment, software, and software licenses.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Recommend procedure modifications or improvements.
  • Provide back-up support for other information systems services personnel.
  • Develop end user training guides and documentation on the use of LCI’s systems and software.


Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care Plus, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in


Requirements:
  • Associate degree in information systems, computer science or related field is desired, or equivalent combination of formal education and experience preferred (includes knowledge, skills, and abilities).
  • Minimum of one (1) year of related work experience or equivalent schooling including working with Microsoft desktop platforms.
  • Knowledge of computer equipment and network systems.
  • Ability to diagnose and take corrective action in addressing computer/network problems.
  • Excellent written and verbal communication skills.
  • Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
  • Strong organizational ability.
  • Ability to maintain high level of confidentiality.
  • Current driver’s license, acceptable driving record and proof of adequate insurance required.

Acknowledgement:

This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change.


APPLICATION DEADLINE DATE: Accepting through 5/15/2024 and may be extended as needed. Resume required.


For questions on this role, please reach out to the Talent Acquisition Specialist at Becky.Vang@lakelandcareinc.com.


**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**


------------------------------------------------------------------------------------------------


LC Plus programs, which include Lakeland Care Plus Consulting and Lakeland Care Plus Technology, allow us to help individuals and organizations in our communities build capacity, strengthen outcomes, and enhance everyday operations.


Mission

Driving excellence through tailored solutions.

Vision

To elevate potential and inspire growth.

Core Values

Integrity

Curiosity

Empowerment


We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.

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