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Assistant Office Manager

4 months ago

Woodbury, United States Ace Handyman Services North Western CT Full time
Job DescriptionJob Description
Assistant Office Manager


Ace Handyman Services is a high-quality handyman services company providing superior work and exceptional customer service. As we continue to grow, we are looking for highly organized and motivated candidates to join our team and ensure efficient and smooth daily operations. We are seeking a driven and detail-oriented Assistant Office Manager. The ideal candidate will excel in customer service, personnel management, operations, and sales support. This role is critical to the success of our operation, requiring a professional who can handle a variety of tasks with efficiency and precision.


Responsibilities:



Customer Service:


  • Serve as the primary contact for answering phones and following call scripts.
  • Check and respond to emails daily.
  • Act as the CSR/Scheduler, booking work orders and maintaining the schedule.
  • Adjust the schedule as needed to accommodate job extensions and changes.
  • Handle customer service issues as they arise.
  • Write thank you notes as follow-ups to each work order.
  • Keep a log and proactively address warranty calls.


Personnel Management:


  • Manage Craftsman/Apprentice time-off requests and schedule accommodations.
  • Dispatch work orders at the end of each day.
  • Prepare payroll.
  • Conduct new hire orientations.


Operations:


  • Solve operational problems as they happen.
  • Receive and check in all work invoices.
  • Export invoices to QuickBooks and apply payments.
  • Post all receipts to QuickBooks.
  • Reconcile company credit accounts monthly.
  • Manage accounts payable and accounts receivable.
  • Perform filing duties.
  • Monitor and order office and marketing supplies as needed.
  • Prepare daily bank deposits.
  • Enter marketing expense data into scheduling software monthly.
  • Assist with monthly staff meetings.
  • Work on creation of internal procedures



Marketing:


  • Engage in networking.
  • Update social media
  • Maintain marketing dashboards.
  • Provide marketing and sales support.


Job Requirements:


As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. Excellent verbal and written communication, along with interpersonal skills, are crucial for interacting effectively with both customers and our craftsmen. A solution-focused attitude and quick problem-solving skills are essential.


Specific Qualifications:


  • High school diploma or GED.
  • 3-5 years of administrative assistant/scheduling experience.
  • Service Titan Scheduler experience is a plus
  • Comfortable with sales.
  • Adaptability to technology.
  • Strong customer service skills.
  • Excellent office management skills.
  • Solid typing skills; ten-key skills are a plus.
  • Great multitasking and prioritization skills.
  • Exceptional communication skills.
  • Basic understanding of sales and marketing, and the differences between the two, is a plus.
  • QuickBooks Online or other accounting knowledge is a plus.
  • Customer-facing experience is a plus.


Benefits:


  • Competitive pay ranging from $18-$23 per hour.
  • Paid Time off
  • Health insurance.
  • Vacation.
  • Performance bonuses.
  • Advancement and growth opportunities.
  • Regular pay reviews.
  • Retirement match.
  • Additional benefits.


Apply Now:
Build a fun and rewarding career with an industry leader Apply today and join our team at Ace Handyman Services.