Field Technician

4 weeks ago

Los Angeles, United States Bicycle Transit Systems Inc Full time
Job DescriptionJob Description

Bicycle Transit Systems (Bike Transit) is a women-owned business whose mission is to operate bike share systems that create connections in our communities and protects our planet. We currently operate systems in Philadelphia (Indego), Las Vegas (RTC Bike Share), and Los Angeles (Metro Bike Share). Additionally, we have a dedicated Customer Service Team that provides support to numerous bike share systems in the North America. Our amazing employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients. We have an incredible internal culture that emphasizes being innovative, inclusive, responsible and having fun. We are currently looking for an exceptional Field Technician for our Central LA Metro Bike Share location

The Field Technician (Tech) will assist with the maintenance of stations and bikes. The Field Tech will perform routine station and bike maintenance, cleaning, balancing of bikes, and station installations. Field Techs will work under the guidance of their direct supervisor to ensure that all stations and bicycles are maintained and cleaned in accordance with our routine maintenance schedule. Field Techs will respond to system balancing needs on a proactive and reactive basis. The Field Tech will also work directly with Station Technicians, Mechanics, Customer Service, and Dispatch teams to perform minor station and bicycle repairs in the field. Field Techs will be courteous drivers who understand the importance of safe driving.


Core Responsibilities:

  • Maintain stations (troubleshooting, some replacing of parts, swapping batteries, cleaning) in accordance with company policy and standard operating procedures (SOP’s).  
  • Drive Ford Transit or equivalent extended wheelbase to complete daily tasks. 
  • Distribute bikes throughout the system to ensure bike stations are appropriately stocked through guidance from Dispatch.   
  • Collect bicycles requiring in shop work. 
  • Inspect and ensure bike stations are safe, clean, and operating properly.    
  • Interact with bike share passholders to promote bike share to the general public and assist the Marketing team at events and in the field.  
  • Receive and follow daily task directions provided by Dispatch team. 
  • Perform regular in-field monthly safety checks on bicycles and in-shop bicycle maintenance.  
  • Assist with bike and bike station deployment and redeployment. 
  • Maintain frequent and clear communication between Dispatchers, Station Techs, and direct supervisor.  
  • Work with other team members under the guidance of Dispatch, and/or Lead Field Tech, Operations Manager. 
  • Execute all required balancing and station maintenance and cleaning in a timely manner in order to meet our SLA and safety goals.   

Additional Responsibilities:

  • Open and close warehouse, as assigned. 
  • Graffiti and sticker cleanup at stations.   
  • Ride E-cargo bikes routinely to complete daily tasks. 
  • Communicate with Dispatch to give updates on conditions at stations and in coverage area. Respond to Dispatch in accordance with company’s communication policy.  
  • Assist with installation and removal of bike sharing stations.   
  • Assist with asset recovery. 
  • Communicate with  Fleet and Facilities Coordinator, direct supervisor and/or Operations Manager about van mechanical and safety issues.   
  • Complete service records for all work performed in accordance with company SOP’s.   
  • Communicate with other staff and supervisors to affect improvements.   
  • Give and receive feedback to other team members.   
  • Provide assistance within warehouse bicycle repairs, builds, and refurbishments. 
  • Other duties as assigned.  

Daily Tasks:

  • Check Fiix for any assigned, pending, or late tasks.  
  • Check in and communicate continuously with Dispatch on prioritization for balancing, station maintenance, and other assigned duties and tickets.   
  • When out in the field, perform inspections of stations (ex: Check Dock, digitizer, CC reader, etc.).  

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