Service Administrative Assistant

3 weeks ago

Brookfield, United States Wolter, Inc. Full time
Job DescriptionJob Description

Are you ready to be a part of a dynamic team where your contributions truly matter? Wolter is seeking a motivated and detail-oriented Service Administrative Assistant to support our thriving Service Department. If you excel in a fast-paced environment and have a knack for organization and customer service, we want to hear from you

Why Wolter? At Wolter, we are dedicated to providing outstanding service and innovative solutions to our customers. We believe in fostering a positive work culture where every team member's efforts are valued. As a Service Administrative Assistant, you'll play a crucial role in ensuring our service operations run smoothly and efficiently.

What You’ll Do:

  • Be the friendly voice answering service phones and assisting customers with service calls.
  • Create and manage orders for our skilled technicians.
  • Maintain a well-organized filing system and close repair orders with precision.
  • Work closely with customers to obtain purchase order numbers and process credit card payments.
  • Collaborate with our accounting team to resolve invoicing issues.
  • Accurately enter technicians’ hours and track their PTO in our timekeeping system.
  • Keep our monthly service work orders in check and ensure they align with service reports.
  • Send quotes to our parts department and handle credit card receipts.
  • Order and maintain office supplies, ensuring our office runs smoothly.
  • Provide backup support for customer quotes, maintenance contracts, and sales administration.
  • Assist with special projects and cross-train in various service office duties.

Why Wolter?

At Wolter, we believe in supporting our employees and providing a workplace where they can thrive. Here's what you can expect when you join our team:

  • Competitive Compensation: Enjoy a salary that reflects your skills and dedication.
  • Career Advancement Opportunities: Clear pathways for career progression are available, fostering a culture of growth.
  • Continuous Learning: Regular access to training and development opportunities to stay ahead of industry trends, complemented by tuition reimbursement to support your educational pursuits.
  • Supportive Work Environment: Join a team that prioritizes collaboration, open communication, and support.

Comprehensive Benefits Package:

  • Health Insurance: Access top-notch medical, dental, and vision insurance plans for you and your family.
  • Pet Insurance: Enjoy peace of mind with our pet insurance coverage, ensuring the well-being of your beloved pets.
  • Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.
  • Paid Time Off (PTO): Achieve a healthy work-life balance with our generous PTO policy.
  • 401(k) Retirement Savings Plan: Plan for a secure future with our 401(k) retirement savings plan.

What You Bring to the Table:

  • Stellar organizational skills and the ability to juggle multiple priorities with ease.
  • Exceptional telephone and customer service techniques.
  • Strong computer skills and a commitment to our company’s vision and mission.

Bonus Skills:

  • Familiarity with other areas of our business and Lean Associate certification are a plus, but not required.

Work Environment:

  • Enjoy a moderate noise level with occasional exposure to noisier shop environments.
  • Physical requirements include sitting, talking, listening, and using office equipment frequently, with occasional standing, walking, and lifting (up to 30 pounds).
  • Personal Protective Equipment (PPE) is required when appropriate.

Ready to Apply? If you're looking for a rewarding opportunity where you can make a significant impact, apply now to join our team at Wolter Together, we’ll continue to deliver exceptional service and drive our company’s success.

Our mission is to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

Learn more about us at www.wolterinc.com

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