Collector/Adjustor

Job DescriptionJob DescriptionCollector/Adjustor - Freeport, ILOur customer in Freeport, Illinois is a full-service financial institution. It is the Collector/Adjustor’s responsibility handle late and/or delinquent consumer, mortgage, and commercial loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interest.Key Responsibilities:

• Monitor late and/or delinquent accounts over fifteen days and high-balance accounts.
• Contact members to determine reason for past-due condition of their account(s) and assist in identifying an agreeable and/or reasonable payment plan.
• Follow policy by processing member correspondence (phone calls, e-mails, text messages, delinquency notices, letters, etc.) and maintain accurate documentation and files.
• Develop workout plans and collect on overdue accounts wherever possible.
• Notify co-signers regarding status of delinquent accounts. Skip trace accounts using Internet and all available tools. Recommend to Collection Manager accounts for legal action or to a collection agency.
• Make decisions on vehicles to be repossessed. Send to repossession agent, fill out repossession sheet and log follow policy by sending out notices after vehicle is repossessed. Assist with getting vehicles ready for resale.
• Work delinquent real estate loans (1st Mortgage, HEL, HELOC) and send out required notifications including Home Owner Counseling Notice, Real Estate Demand Letter, and Grace Period Notice as needed.
• Collect on past-due real estate loans, and forward to attorney for legal action, consulting with Collections Manager. Assist with viewing property and making recommendations on actions needed to get property ready for sale.
• Make recommendations and prepare Forbearance agreements. Track and monitor Forbearance agreements performing file maintenance and scanning documents with loan agreement.
• Do file maintenance and adjustments on accounts when needed.
• Track State National Force Placed Insurance policies added and refunded to members loans, adjusting payments as needed in 3 business days.
• Remain aware of, understand, and comply with regulatory and compliance issues for collections.
• Back up Collection Support & Bankruptcy Specialist with Bankruptcy accounts by following policies and procedures to ensure all steps are taken to lessen losses.

Skills & Experience:

• Education: High School Diploma or equivalent, required
• Experience: Collections, bankruptcy, repossession, basic insurance knowledge and skip tracing experience, preferred
• Knowledge: Intermediate mathematical and presentation skills, required
• Software: PC proficiency, required

What We Offer:

• Comprehensive benefits package including medical, dental, & vision insurance
• Health Savings Account
• 401k with 4% employer match
• Life, AD&D, EAP, and short-term/long-term disability insurance
• Paid Time Off

Pay: $25.00 - $37.00/hour, based on experience and capabilities
Type: 1st Shift, Full-time, onsite (no WFH or hybrid options)Schedule: Monday – Friday from 8:30am – 5pm.Apply Now and play a pivotal role in optimizing collections while ensuring compliance and member satisfaction Hughes Resources is a full-service human resources agency located in Freeport, Dixon, and Rockford, IL, and Monroe and Beloit, WI. We are a growing company that values knowledge, professionalism, and respect We find valuable placements for employees looking for work and employers looking for staff. Put us to work, finding you work. We offer competitive pay rates and the ability to opt into our health insurance plan. Visit us online to complete an application today.

---