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Senior Associate, Technology Infrastructure

2 months ago

Plano, United States BetaNXT Inc Full time
Job DescriptionJob Description Level: Senior Associate, Technology Infrastructure
Title: Computer Operator

About the Wealth Management business in BetaNXT

Wealth Management offers solutions that optimize productivity and enhance the practice, while engaging new high worth audiences. Our solutions empower advisors with perspectives that go beyond the headlines, and capabilities that add value to client relationships. Our solutions provide the market data that will support advisory relationships and guide clients through investment decisions, with easy-to-use analytical tools. From the front to the back office, BetaNXT’s wealth management solutions offer best-in-class infrastructure, news and market content that match your business requirements and will delight your customers.

We are currently seeking an experienced and financial services oriented professional to take on the role of Computer Operator. The ideal candidate is expected to evolve and grow our suite of financial products to meet the changing needs for our clients.

Position Summary

The applicant for our Computer Operator role supports the functions of the BetaNXT Computer Operations team in their efforts to provide and continually improve services by delivering operational excellence and error free operational services as first level of resolution. In this role the incumbent will ensure high system and service availability to customers, while possessing the ability to maintain crisp focus and an excellent work ethic. The Operator is responsible for successful batch processing, ensuring daily SLAs are met, the execution of all mainframe platform components, LPAR IPLs and file deliverables necessary to succeed in our dynamic, large-scale, multi sysplex, multi-platform, 24x7X365 mainframe environment. This is a 2nd shift (Monday - Friday 4:00 pm CST - 12:00 Midnight CST) hybrid position based out of our Brookfield/Hartland locations.

Role Responsibilities, Experience and Qualifications Required

In this role, the ideal candidate will have a very proactive and professional approach to duties, excellent investigative and problem-solving skills, as well as the skills to enable prioritization and work independently as necessary.

While employing a variety of procedures and tools, the candidate will possess the ability to learn rapidly, retain internal processes and procedures, maintain excellent verbal and written communication skills, and provide world class Customer Service by ensuring that all batch related monitoring, file transfers, IPLs and daily checks are executed successfully, on time and fully complete across our many platforms, operating systems, and applications.

Raise and manage all tickets from start to resolution, in a clear and concise manner into REMEDY and Service Now incident management systems, then liaise and advance issues with the various infrastructure, application and business teams, to ensure that all incidents are resolved timely and within SLA objectives.

A Minimum of 2 years’ experience within an IBM Mainframe z/OS computer operations environment, including:

  • IPL experience in a multi LPAR platform and experience with HMCs
  • Strong JCL knowledge and skills to apply overrides and job restarts
  • Knowledge of ASG-ZEKE scheduling package
  • Functional with TSO (SDSF / ISPF)
  • Knowledge of file transfers (NDM and FTP)
  • Knowledge of Changeman Software (code package promotes and demotes)
  • Functional with Windows Laptops / PCs, including the Microsoft Office 365, Outlook, and TEAMs
  • Respond to system requests and resolve them in a timely manner
  • Initiate internal Technical Recovery Team calls as needed to aid in service restoration
  • Execute trace routes for network troubleshooting
  • Efficient with Monitoring Tools and SAR
  • Knowledge of DASD, Virtual Tape Systems
  • Knowledge of Incident management software (REMEDY and Service Now)
  • Generation of status reports
  • ITIL certification is a plus

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore, we seek talented, qualified employees in all our operations regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. BetaNXT is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.