Guest Service Representative

3 weeks ago

Sacramento, United States Nothing Bundt Cakes #103 Full time
Job DescriptionJob DescriptionThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:


  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.


Core Values and Competencies:

  • Servants Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
    • Keeps the good of the team or guest ahead of personal interests or gain.
    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
    • Projects warmth, enthusiasm, and optimism that attracts others.
    • Builds positive, productive relationships with all team members.
    • Listens actively and communicates openly, clearly and respectfully.


Knowledge, Skills, and Abilities:


  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.


Education, Certifications and Work Experience Requirements:


  • Applicants must be 18 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.


Work Availability:


Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

  • Sales/Guest Service Associate

    2 days ago

    Sacramento, United States Wax Center Partners Full time

    Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?Are you looking to put your talent for sales and love of the beauty industry to good use?Do you thrive in a fast-paced, results-driven team environment?If so, WE'VE GOT YOUR NEXT GREAT CAREER OPPORTUNITY! We are a dynamic professional salon service committed to...

  • Guest Service Associate

    2 days ago

    West Sacramento, United States Wax Center Partners Full time

    Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?Are you looking to put your talent for sales and love of the beauty industry to good use?Do you thrive in a fast-paced, results-driven team environment?If so, WE'VE GOT YOUR NEXT GREAT CAREER OPPORTUNITY! We are a dynamic professional salon service committed to...

  • Guest Service Associate

    2 days ago

    West Sacramento, United States Wax Center Partners Full time

    Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?Are you looking to put your talent for sales and love of the beauty industry to good use?Do you thrive in a fast-paced, results-driven team environment?If so, WE'VE GOT YOUR NEXT GREAT CAREER OPPORTUNITY! We are a dynamic professional salon service committed to...

  • Guest Ambassador

    1 hour ago

    Sacramento, United States Local Kitchens Full time

    About the Role: As a Guest Ambassador at Local Kitchens, you'll play a pivotal role in ensuring memorable experiences for our Guests. Your primary responsibility will be to ensure that our Guests receive exceptional service from the moment they arrive. In addition to providing exemplary hospitality, this role promptly addresses Guest concerns and...

  • Customer Service Representative

    2 days ago

    Sacramento, United States City of Sacramento California Full time

    The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidat Customer Service, Customer Service Representative, Representative, Service Assistant, Education, Equipment,...

  • Customer Service Representative>

    2 days ago

    Sacramento, United States California State Gov Full time

    California State Gov - JobID: 4497295 [Customer Service Representative] As a Customer Service Representative at the State of California, you'll: Provide first response to customer service requests regarding availability of water, wastewater, and recycled water services; Perform receptionist duties, receiving telephone calls and greeting visitors in a...

  • Customer Service Representative

    2 days ago

    Sacramento, United States C Vs Pharmacy Full time

    This Customer Service position is Onsite for the first 17 weeks of training. ?Training starts 6/3/2024 and will be onsite at (1385 E Shaw Ave, Fresno, CA 93710.) The hours are 8 am-4:30 pm and the salary is $17.50 per hour. Once training is over, you Customer Service, Customer Service Representative, Customer Experience, Representative, Health, High School,...

  • Front Desk

    4 weeks ago

    Sacramento, United States WS Management Full time

    Job DescriptionJob DescriptionJob Summary:Embark on a rewarding journey as a Front Desk Guest Service Agent, where you'll serve as the welcoming face of our hotel, setting the tone for our guests' entire experience. From the moment they step through our doors, you'll have the opportunity to create lasting impressions that foster guest loyalty....

  • Customer Service Representative

    2 days ago

    Sacramento, United States Prodigy Marketing Inc Full time

    Immediate Hire! - Customer Service Representative We are seeking a **Customer Service Representative** to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Must be able to work full-time hours - Ability to excel in unsupervised solo assignments...

  • Customer Service Representative>

    2 days ago

    Sacramento, United States XPO Logistics Full time

    XPO Logistics - JobID: 371946 [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; Monitor progress of delivery routes; Scan haul-away pods and verify...

  • Customer Service Representative

    2 days ago

    Sacramento, United States Careerbuilder-US Full time

    The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer...

  • Customer Service Representative

    2 days ago

    Sacramento, United States Rollins Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020646 Showing 1 location **Job Details** **Description** ****At Orkin , our purpose is to help protect the world where we live, work, and play. Our Customer Service Representative are committed to this purpose.**** Our Customer Service Representative...

  • Guest Sales Associate

    2 weeks ago

    Sacramento, United States Massage Envy Full time

    Overview: At Massage Envy, we use our expertise to make sure every customer that walks through our door leaves feeling like their best self. As a Guest Sales Associate at Massage Envy, youll lead with care and integrity. This role will challenge and grow your sales skills by discovering a fine balance between creative upselling and excellent customer...

  • Customer Service

    1 week ago

    Sacramento, United States Hiring Now Full time

    The consumer comes first within the hospitality industry and that is no exception at Solstice, inc. Our Enrollment Specialists help the local markets by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Client Enrollment Representative, you will be a part of creating and delivering...

  • Patient Service Representative

    1 week ago

    Sacramento, United States My Best Homecare Full time $20 - $25

    SACRAMENTO AREA APPLICANTS ONLY. THIS IS NOT A REMOTE WORK POSITION. My Best Homecare is a well-established Home Respiratory Medical Equipment provider for almost 2 decades in California. We are currently looking to hire a permanent full-time position Patient Service Representative at our Sacramento location.The main job responsibilities of the PSR include...

  • Customer Service Representative

    2 days ago

    Sacramento, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Starting hourly rate: $25.00 an hour...

  • Field Service Equipment Technician

    4 weeks ago

    Sacramento, United States Foothill Beverage Service Full time

    Job DescriptionJob DescriptionNo Experience Necessary, will train the right candidate.SUMMARYTechnicians will be held to a high standard of service. Technicians are required to service commercial beverage equipment such as coffee brewers, coffee grinders, espresso machines, ice tea machines, etc... Individuals in this role are provided with: a vehicle,...

  • Guest Sales Associate

    3 weeks ago

    Sacramento, California, United States Massage Envy Full time

    Overview: At Massage Envy, we use our expertise to make sure every customer that walks through our door leaves feeling like their best self. As a Guest Sales Associate at Massage Envy, you’ll lead with care and integrity. This role will challenge and grow your sales skills by discovering a fine balance between creative upselling and excellent customer...

  • Retail Sales Associate

    2 days ago

    Sacramento, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! Retail...

  • Customer Service Representative/Dispatcher

    3 days ago

    Sacramento, United States The Trenchless Co. Full time

    Job DescriptionJob DescriptionDescription:We are looking for a highly qualified individual with excellent customer service skills to join our Call Center Team as a Customer Service Representative. This individual will display good communication skills, have a positive attitude, is a self-starter, and extremely motivated. We need a team player, quick learner,...