Customer Service Representative for Inside Sales
3 weeks ago
We are seeking a Customer Service Representative to join our team at our Pensacola, Florida location. The customer service representative is responsible for processing customer orders and quotations. The ideal candidate should have experience with ERP software, possess excellent communication skills, and be dedicated to providing top-notch customer service.
Responsibilities- Interact with customers to provide information in response to inquiries about products and services
- Handle and resolve customer complaints in a professional and timely manner
- Receive customer orders via phone, email and walk-in and enter orders into ERP system for processing
- Work closely with sales manager to ensure customer satisfaction
- Maintain a positive and empathetic attitude towards customers at all times
- Develop strong working relationships with all customers to help them with their needs
- Experience working with ERP software
- Strong customer service skills
- Excellent communication skills, both written and verbal
- Ability to problem solve to find the best solution to meet customer needs
- Detail-oriented and organized
- Experience working with ERP software
- Strong customer service skills
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented and organized
- Ability to handle multiple high priority issues at the same time
- Ability to organize, plan and prioritize work
- Related experience in the aluminum industry
- Familiarity with Netsuite ERP
- Minimum of 2-3 years of sales/customer service experience
- Familiarity with blueprint takeoffs
- Health insurance (medical, vision, dental, life)
- Paid time off
- 401k
- Monday to Friday
- 7:00am to 4:00pm
- 1 hour lunch
You should be proficient in:
- Excellent Communication Skills
- Customer Service
Machines & technologies you'll use:
- ERP Software
Salary info:
$20 - $24 / hr
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