Apptad - INFRASTRUCTURE BSA

2 months ago

Portland, United States Apptad Inc Full time
Job DescriptionJob DescriptionJob Title: Apptad - INFRASTRUCTURE BSA
Job Location: MUST be local to Portland, OR or Fort Mill, SC. HYBRID
Job Duration: Long-TermJob Description
  • Provide leadership in gathering, clarifying, and documenting requirements for IT Windows 11 infrastructure projects.
  • Responsible for facilitation of work throughout the entire IT life cycle: work with IT architects to identify technical solution(s); support project management; oversee project work and customer status; facilitate testing.
Responsibilities:
  • Define scope and nature of pilot(s)
  • Communication with pilot users, setting expectations, etc.
  • Define/refine role of floor walker (understand responsibilities and process, do we need partial or full night shift? How to fix machines not on, plugged in vs. failed migration)
  • Careful collaboration with UX team for message creation and timing of end user communications
  • Work with IT at all locations to define their schedule within the Maser Migration Schedule as well as scope of migration/batch (location, depts., etc.)
  • Determine limits/capacity for nightly migration (network limit, support limit, etc.)
  • Communicate with internal teams re: general scope parameters for batch creation
  • Take exceptions/issues from stakeholders and coordinate with local IT for remediation
  • Work with local IT, help desk, or OMI to remediate any issues on migration
  • Take a careful/strategic approach and coordination with regarding VIP migration for both OpCom and other VIPs
  • Participate in Quarterly IT Shop Win11 Meetings and Monthly Q&A Sessions facilitated by the central IT team
Requirements
  • self-starter, capable of initiating plans/actions without waiting for direction from other teams
  • ability to quickly and clearly communicate and collaborate with stakeholders, Client Engineering, local IT, floor walkers etc.
  • ability to assess and balance multiple priorities when creating migration schedules
  • basic understanding of all aspects of the standard infrastructure processes
Deliverables:
  • Detailed documentation: business, functional and technical requirements; use and test cases (ensure traceability)
  • Detailed design decision documentation: who made, approved, and agreed on decision and/or alternative suggestions
  • Landscape documentation: current mode of operation (As-is)
  • Test cases based upon functional and technical requirements
  • Detailed documentation: work instructions, configuration guides, operation/administrative guides (as needed)
Knowledge, Skills, and Abilities:
Technical/Analytical
  • Ability to decompose business requirements into functional and technical requirements
  • Ability to use activity, sequence and/or data flow diagrams to identify performance requirements
  • Experience writing Use Cases
  • Ability to analyze and document business and system processes
  • Ability to perform a gap analysis using business process diagrams, data models, and requirements
  • Ability to locate the cause of problems in business process flows
  • Ability to identify problems and gaps at the program or system level and recommend alternative solutions
  • Ability to identify test data based on business requirements, system requirements, system documentation, and end-user documentation
  • High level of skill with MS Office tools including Visio and Excel
Communication
  • Ability to facilitate meetings and document outcomes
  • Ability to communicate technical concepts in understandable terms to the business community
  • Excellent verbal and written communication skills, including English language pronunciation and grammar
  • Ability to lead a group of subject matter experts and information technology professionals through a business problem definition process
  • Ability to communicate effectively with various levels of senior management
  • Ability to organize and document business problems for presentation and discussion
  • Ability to develop and deliver formal presentations when required
  • Strong customer service orientation/attitude
Leadership
  • Ability to take charge and lead tasks to completion
  • Ability to monitor workload across team of engineers and analysts, adjusting assignments as needed to meet schedule and budget deadlines
  • Must be comfortable and have a proven track record of working well under pressure, delivering quality results, and meeting task schedule/deadlines while meeting or exceeding business requirements and goals
  • Must be able to work independently and also work well with others
  • Must demonstrate initiative and ability to self-manage time and tasks with minimal direction
Other
  • Knowledge of Network Hardware and Software, Server Hardware, and Server Operating Systems
  • Working within a structured Systems Development Life Cycle Methodology is preferred
  • Experience documenting and supporting switching, routing, firewall, VPN, wireless, content networking, and network management systems across a wide range of complex