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Operations Manager

5 months ago

Phoenix, United States Matic Full time
Job DescriptionJob Description

About the Role:

We are looking for a highly skilled and experienced operational leader to play a critical role in the refinement, design and integration of Agency wide systems and processes to increase operational efficiency. This person will be responsible for optimizing our project delivery, workforce management strategies, and quality assurance best practices.

What You'll Do:

  • Assess, evaluate, refine and develop processes, best practices and procedures to drive consistency and maximum performance of the Agency.
  • Lead our workforce management and process improvement teams to ensure the needs of the Agency teams are met.
  • Work directly with the product management and engineering teams to optimize and drive adoption of our Agency technology platforms.
  • Lead Agency change management, including partnering with other departments to ensure effective training and communication.
  • Serve as a conduit between the Agency and other departments that are implementing changes that impact the Agency.
  • Develop and execute an operations roadmap to support the development of employees across the Agency.
  • Evaluate, refine and develop processes and procedures to drive maximum performance of the Agency
  • Manage medium to large projects and initiatives that introduce new carriers, products, technology or procedures within the agency.

What You Offer:

  • 3-5 years of progressive work experience in a strategy, operations, or project management role.
  • Call center or property & casualty insurance industry experience is required. Having both of these experiences is a big plus.
  • Strong leadership abilities to set and influence department level strategy while leading individual contributors/multiple business units to achieve the vision.
  • Proven track record of influencing department level strategy, setting long term vision, and driving results.
  • Strong analytical skills, sales technology acumen, and ability to synthesize large amounts of data (financial and operational) to determine and direct meaningful change in the business.
  • Effective independent judgment and decision making ability.
  • Strong project management skills.
  • Proven track record of leading highly effective teams and driving results.
  • Ability to work well under pressure, to prioritize and deliver business results.
  • Excellent interpersonal skills; strong verbal & written communicator w/an ability to be effective in a business-to-business setting.
  • Matic has business hubs in Phoenix and Columbus, this role will be required to travel up to 15% of the time to our other site.


What We Offer:

  • Career advancement - we have a culture that prioritizes internal promotion and career growth
  • Matic Stock Options - all employees have ownership in Matic
  • Flexible Paid Time Off - take off as much time as you need - we support work / life balance
  • Medical, Dental & Vision insurance - Matic pays 100% for employees - $0 out of your paycheck for benefits
  • Health Savings Account (HSA) - with monthly $$ employer contribution
  • 401(k) Retirement Plan Option
  • Continuing education - licensing and professional development paid for by Matic.
  • A TRUE team culture - One Team, One Dream is our company motto
  • Frequent team events & activities - happy hours, charity events, game nights, volleyball/kickball teams, etc.
  • Modern and casual office environment in Columbus (Brewery District) with various amenities - ping pong table, coffee/espresso bar, flavored water bar, etc.

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the InsurTech industry by embedding insurance within the home and auto ownership experience. Today, Matic's digital insurance marketplace has over 45 home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal…one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.



Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.