Patient Services Rep- Oncology Infusion, F/T Days
3 weeks ago
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job DescriptionThe Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Services Rep performs customer service functions in the medical practice office. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. The Patient Services Rep also performs business office duties.
Responsibilities:
- Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
- Obtains and updates patient demographic information and company information from all patients.
- Answers phone and schedules appointments.
- Directs and documents patient calls as appropriate.
- Coordinates scheduling of outside testing for patients.
- Serves as liaison between patient and practice.
- Scheduling infusions appointments for our patients in active treatment
- Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
- Completes daily reconciliation report to assure charges have been entered correctly
- Pulls charts and readies them for the next day appointments; files completed patient charts daily.
- Files test/procedure results inpatient's medical record after physician has signed off on the results.
- Liaisons with company representatives or potential employees to assure correct services are provided.
- Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Required:
- High School diploma or equivalent
Preferred:
- Medical office coding experience
- Previous physician office or customer service experience
- EPIC experience
- Infusion scheduling experience
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
-
Warrenville, United States Northwestern Medicine Full timeThe Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accre Patient Services, Infusion, Oncology, Patient, Customer Service, Healthcare, Medical
-
Warrenville, United States Northwestern Medicine Full timeThe Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accre Patient Services, Oncology, Radiation, Patient, Customer Service, Healthcare, Medical
-
Nurse Clinician- Oncology F/T Days
2 months ago
Warrenville, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Nurse Clinician- Oncology F/T Days
3 weeks ago
Warrenville, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Nurse Clinician- Oncology F/T Days
4 weeks ago
Warrenville, United States Northwestern Memorial Healthcare Full timeCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...
-
Adult Oncology Social Worker- F/T Days
2 months ago
Warrenville, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Warrenville, United States Northwestern Memorial Healthcare Full timeJob Description The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Services Rep performs customer service functions in the...
-
Patient Liaison- F/T Days
2 months ago
Warrenville, United States Northwestern Memorial Healthcare Full timeJob DescriptionThe Patient Liaison reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Responsibilities:Manages schedules to make best use of all resources including...
-
Warrenville, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Nurse Clinician Oncology FT Days
2 days ago
Warrenville, United States Northwestern Memorial Healthcare Full timeJob Description The Oncology Nurse Clinician reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This position works in a multidisciplinary environment which will...
-
Radiation Therapist Team Lead, F/T 2nd Shift
1 month ago
Warrenville, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Customer Service Rep II
1 day ago
Warrenville, United States Performance Health Full timePerformance Health is seeking a Customer Service Rep to join our team. In this position, you will be responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the marketplace, build public relations, and increase sales. Essential Duties & Responsibilities Respond appropriately to...
-
Customer Service Rep
7 days ago
Warrenville, United States Domino's Pizza LLC Full timeDomino's - 2547 Jefferson Davis HWY [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure...
-
Warrenville, United States Northwestern Memorial Healthcare Full timeCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...
-
Warrenville, United States Northwestern Memorial Healthcare Full timeCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...
-
Pre-Authorization - Medical Forms Rep
2 weeks ago
Warrenville, United States Northshore Full timePosition Highlights: Position: Pre-Authorization - Medical Forms Rep Location: 4201 Winfield Rd, Warrenville, IL Full Time/Part Time: [Full Time / Part Time] Hours: Monday-Friday 8am-4:30pm Required Travel: No What you will do: Prepares referrals/FMLA/disability forms per payer criteria for designated providers ensuring timely response to requests and...
-
Warrenville, United States Northwestern Memorial Healthcare Full timeJob Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. ** Responsibilities:** Consistently practices Patients First...
-
Warrenville, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Warrenville, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
-
Warrenville, United States Northwestern Memorial Healthcare Full timeCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...
