HVAC Customer Service Representative

4 weeks ago

Dixon, United States Greiner Heating, Air & Solar Full time
Job DescriptionJob Description

Are you someone who thrives in a fast-paced and customer-oriented environment? Do you enjoy providing exceptional service and resolving customer concerns? If so, we have an exciting opportunity for you to join our team as a full-time HVAC Customer Service Representative at Greiner Heating, Air & Solar. In addition to the stimulating work environment, we offer competitive pay for this position, with an expected hourly rate of $24.00 - $30.00 per hour.

We're also proud to offer medical, dental, vision, paid vacation, paid holidays, and a 401(k) with a match. Sound interesting? Apply now


WHAT WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications:

  • Experience working in an HVAC office
  • Quick learner with phone and clerical experience
  • Basic knowledge of Microsoft Office, including Excel, Word, and Outlook
  • Ability to prioritize and manage multiple tasks
  • Ability to interact effectively with other employees
  • Basic math and written communication skills
  • Familiarity with ServiceTitan is a plus

WHAT IT'S LIKE TO BE OUR HVAC CUSTOMER SERVICE REPRESENTATIVE

You will work Monday - Friday. There is some weekend availability.

As an HVAC Customer Service Representative, you will have the chance to utilize your expertise in providing exceptional service to our clients. In this role, you will be responsible for answering phone calls and efficiently processing new and existing client service requests. Your strong organizational skills will be put to use as you assist in scheduling for customer service and dispatching our field staff. Additionally, you will be making outbound calls to schedule maintenance for our existing customer base, ensuring their HVAC systems are well-maintained. Data entry, invoicing, and filing will be an integral part of your responsibilities, ensuring accurate and organized records.


ABOUT GREINER HEATING, AIR & SOLAR

Greiner Heating, Air & Solar is a heating, air conditioning, electric, and solar company founded on the core principles of honesty, care, and patriotism. Thanks to our team, we have built a reputation of excellence. We take great pride in our deep commitment to our community, customers, and our employees.

OUR WONDERFUL CULTURE

We value our team's personal and family time, which is why we keep our service area small, ensuring they can always make it home in time for dinner We have the best pay structure in Northern California and believe in providing our team with constant opportunities to learn about the latest industry technologies.

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