Customer Care Representative

3 weeks ago


Jacksonville, United States HALO Precision Diagnostics Full time
Job DescriptionJob Description

Saving Lives with Early Detection

We're seeking empathetic, enthusiastic, and dependable listeners who are eager to improve the lives and health of others. Ideal candidates must have good attendance, a solid job history, punctuality, and a mature, professional attitude. If you're looking for a serious opportunity to grow your career, this is the role for you. Attention to detail and experience working directly with customers or patients are essential, along with a pleasant and clear speaking voice.

Precision Imaging Centers is growing in Florida, and we're hiring Full-Time Customer Service Representatives for our busy Call Center in south Jacksonville, FL. If you're passionate about making a difference and want to work with a supportive team, this is a great opportunity.

Available shifts: 10 AM to 6:30 PM or 11:30 AM to 8 PM, Monday through Friday. Training hours are Monday to Friday, 8 AM to 4:30 PM, for two weeks before transitioning to your permanent shift. Our next training class starts soon, so apply now

Position Overview
Schedule outpatient radiology appointments, handling at least 30 exams and 100 calls daily. Follow specific scheduling protocols, collect financial and insurance information, and refer special cases to senior staff as needed.

Essential Job Functions

  • Answer inbound calls within 30 seconds and schedule appointments (60%)
  • Review patient orders, insurance, and demographics (10%)
  • Explain prep instructions to patients (10%)
  • Discuss costs with patients (10%)
  • Contact doctors' offices for missing order information (10%)

Non-Essential Job Functions

  • Intake faxes, answer emails, and make outbound calls when needed.

Requirements

  • High school diploma or equivalent
  • 2+ years of customer service or call center experience (medical/healthcare preferred)
  • Strong verbal communication and computer skills
  • Ability to multitask and work under pressure
  • Dependable, with strong attendance and punctuality
  • Flexibility with work hours based on business needs

Preferred Qualifications

  • Experience with insurance authorizations, medical terminology, and appointment scheduling is preferred.

Our Staff Receive:

  • Competitive pay
  • Full-time benefits, including medical, dental, vision, 401k, and more
  • Paid time off, flexible schedules, and referral bonuses

Join us at Precision Imaging Centers, where we're growing across Florida We have 5 centers in Northeast Florida—apply today to grow your career with us

Please ensure your resume is up to date before applying. No phone calls, please.

Thank you for considering Precision Imaging Centers



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