Customer Service Coordinator
1 month ago
Position Responsibilities:
- Support Customer, Customer Service and Account Managers as assigned by providing exceptional support and developing strong relationships with customers and team members at plant and/or corporate locations
- Load and/or unload material upon delivery to customer site
- Distribute materials within customer site
- Maintain labels and rack identification to ensure the integrity of replenishment signals
- Monitor and maintain proper inventory levels within customer site
- Maintain excellent housekeeping standards within customer site
- Communicate professionally and effectively as our company representative within customer site, meeting with customer to understand production needs and potential demand changes, concerns and challenges and communicate this information to our warehouses, Customer Service and Account Managers
- Participate in continuous improvement activities with customer and internally
- Daily coordination of orders and material shipments and ASN's, entry/processing and management of incoming customer orders through shipment, including internal expedites with supply chain, QA, Operations and Logistics as needed to ensure accurate and timely processing of orders
- Work with customers and internal teams to communicate constraints in supply and coordinate with them to adjust orders accordingly
- Respond to customer requests related to shipping documentation and proof of delivery
- Assist in investigation and resolution of customer concerns, working with Operations, Supply Chain, QA and Engineering as necessary to ensure closure, along with entering and tracking RMA's and replacement Customer orders as necessary
- Support Finance in resolving receivables and invoicing concerns; process credits and debits as needed
- Provide follow-up support for all customer, company requests and objectives
- Support the avoidance, reduction, and resolution of excess and obsolete inventory by providing timely information from customer, and assist in investigating and compiling supporting information for claims
- Update and maintain all applicable reports in a timely manner
- Ability to be trained to operate powered industrial lift trucks and pallet jack
- Strong sense of urgency and ownership with a commitment to working with customer and internal teams
- Excellent communication skills including verbal, written and interpersonal
- Ability to identify and negotiate solutions that are aligned with company strategies and goals, and gain agreement from customer
- Focus on attention to detail and accuracy while meeting deadlines
- Capacity to handle multiple detailed tasks with frequent interruptions
- Must be self-directed and able to work effectively without direct supervision
- Strong organizational and follow up skills, ability to manage time and plan, flex, and coordinate workload with shifting priorities
- Ability to recognize potential problems, correctly identify actual problems, and to take the necessary steps to prevent or resolve problems
- Analytical ability to gather and interpret data and relevant information and draw accurate conclusions
- Proficient use of ERP system, Microsoft Word, Excel (v-lookup and pivot tables) and Outlook
- Willingness and ability to be flexible and adapt to changing job requirements
- Ability to understand and follow all processes and procedures
PHYSICAL REQUIREMENTS AND ENVIRONMENT:
- Must be able to sit and work at a computer for up to 8 hours per day
- This job operates in a plant environment. While performing this job the employee is exposed to inside ambient temperatures. Noise level may be high when operating powered industrial equipment. Employees are required to use appropriate safety equipment to prevent injury to self or others.
- The employee is frequently required to bend, stretch, twist, stand, move about, hear, and speak. The employee is frequently required to use hands and arms to reach, handle, and feel. The employee is frequently required to climb on and off industrial powered equipment. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- The employee must have the ability to lift products weighing up to 40 pounds repetitively from floor level to overhead.
JOB QUALIFICATIONS:
- Must have high school diploma or equivalent
- Must have a valid driver's license
- Preferred: Experience in warehousing and/or manufacturing environment
- Experience in the fastener or distribution industries is helpful
- Attendance
- Adherence to all safety policies and procedures
- Dependability
- Knowledge of Job
- Quality of work performed
- Achievement of departmental and personal goals and objectives
- Interpersonal Relations/effectiveness as a team player
Job Posted by ApplicantPro
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