Retail + Floral Associate

1 month ago

San Diego, United States Communal Full time
Job DescriptionJob Description

Who We Are:

Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community, Communal offers a full craft coffee and drink menu, seasonal food offerings, creatively-designed spaces, fresh flowers and curated goods.

We strive for excellence in everything we do. It’s a privilege to serve a well made cup of coffee, curate a collection of goods, or create a bouquet that will brighten someone’s day. We are creative-minded people who seek what’s current and innovative. We believe this creative lens forms an inspiring space that ultimately empowers our customers to pursue their own creative ideas.

We want every interaction with our customers to be kind, genuine, and inclusive. Creating experiences of connection is at the core of what we do. We practice hospitality to make people feel welcome. Together, we form a community that cares. 

The Opportunity:

We are hiring a full time/part time Retail / Event Associate at our San Diego and Oceanside locations to help manage day to day operations, serve as a product expert and provide excellent customer service. 

Our ideal candidate thrives in a collaborative team environment, believes in the importance of creating a great customer experience, and will work to ensure every customer feels welcomed. If you have a background in retail and/or floral work, a strong work ethic & want to join a team for the long haul, we’d love to have you join our team (Sorry, we don’t have any seasonal opportunities at this time.)

Responsibilities include:. 

  • Models standards of excellence in customer service through direct interaction and handling customer complaints and issues. 
  • Receives and stocks new product 
  • Maintains standards of cleanliness, stocking floor and keeping back stock organized.
  • Assists merchandising team with new product & shop display.
  • 1-2 years experience coordinating corporate events, conferences, or large meetings
  • Proven ability to manage event logistics end-to-end, including vendor relations and day-of execution
  • Experience overseeing event registration, attendee check-in/check-out, and onsite troubleshooting
  • Excellent customer service orientation with ability to assist attendees and solve problems
  • Meticulous attention to detail to ensure flawless execution per client specifications
  • Resourceful problem-solver able to quickly adapt to changing priorities and needs

Why you’re right for this job:

  • You love cultivating community, connection and conversation.
  • You have the ultimate customer service mindset; you go above and beyond to serve the customer.
  • You are proactive and self-motivated, with high standards for quality.
  • You work well and can stay on track in a fast paced, highly social environment. 
  • You can remain calm, cool and collected during peak times and under stress.
  • You’re an excellent problem solver, remaining resourceful in challenging situations.
  • You’re willing to adapt, innovate and work hard.

Requirements:

  • High school diploma or GED.
  • 1+ years experience in floral work and/or retail preferred
  • A strong background and emphasis on customer service.
  • Excellent verbal and written communication skills.
  • Proficiency with Point of Sale system(s).
  • Must have a valid drivers license.

Physical Requirements:

  • Must be able to lift 30 pounds above your head.
  • Job requires long hours on your feet.

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