Aviation Concierge

Job Title: Aviation Concierge

Job Summary: To provide requested services to all arriving and departing Wilson Air Center customers in a safe and timely manner. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained.

Pay: $15.00

Who is Wilson Air Center?

Wilson Air Center is an award-winning FBO (fixed base operator) in operation for over 25 years. We provide corporate aviation support services and are recognized as an industry leader for our unmatched approach to customer service. We have been voted the #1 Best FBO Chain for the 15th time in 2022 and are ranked as the top FBO by pilots year after year.

Why Join our Wilson Air Family?

Do you have a passion for aviation? Do you like working hands-on, in a fast-paced environment? Do you enjoy being outside instead of sitting behind a desk? Do you have a positive and friendly attitude? Do you enjoy providing excellent customer service and meeting new people every day? You may be the right fit to join our award-winning FBO team

Job Duties:

Performs all duties associated with day to day activities of the ramp to include:

• Meet and greet passengers and flight crews
• Load and unload any customer luggage/baggage from vehicles or aircrafts
• Connects clients/customers to rental cars and/or awaiting transportation
• Deliver catering, ice, papers, coffee or other items to aircraft
• Anticipate needs of flight crews and passengers
• Circulates through front lobby to ensure awaiting clients require anything
• Ensure flight crew checks in at customer service desk and all fees are paid prior to departure of aircraft

Support other departments as needed to include

• Assist front desk personnel
• Assist line service personnel

Perform additional duties as requested or specified by location

Physical Demands and Work Environment

Must be able to lift and carry 50-lbs from floor to waist level or higher on a continuous basis if required; able to perform repetitive tasks and motions, including bending at the waist and knees, standing, sitting, squatting, kneeling, crawling, and twisting for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position; ability to wear PPE (personal protective equipment) such as ear protection, safety glasses, gloves, high visibility clothing when required. This is an airport environment with duties both indoor and outdoor. Must be able to withstand extreme outdoor weather conditions and extreme temperature ranges will be encountered.

Requirements and Qualifications

Must be 21 years of age or older; high school diploma or GED; valid driver's license; pass pre-employment and random drug screens; able to pass extensive 10 year background check. Must be people oriented; highly motivated with positive attitude; adhere to company policy; work effectively under time constraints; must be proficient in Word, Excel, Outlook, and PowerPoint; must be able to effectively communicate (read, write, speak) in English. Prior FBO experience a plus.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.