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Wellness Concierge

4 months ago

Portland, United States Root Whole Body Full time
Job DescriptionJob DescriptionSalary: $16.00-18.00/hr + monthly incentives

Division/Department:  Operations

Reporting Relationship: Operations Manager

Compensation Structure:  $16-18/hr + monthly incentives


If you believe lives can be changed with holistic health care, we want to meet you. You’re a connector, a facilitator, a community builder. You’re astute at personalized service and member relations. You have a sense of purpose around health and wellness (you may even have a story around it) and you are inspired to share it. If you have the opportunity to change a life today, you will. You believe in the power of natural medicine –and you view health holistically –physically, mentally, emotionally. You understand that the pursuit of health and wellness can be a circuitous journey as clients navigate the chapters of their lives.  Consequently, you are open, accepting and non-judgmental–providing a safe and compassionate place for our clients to ‘be well’.


Position Summary:


The Wellness Concierge will serve as the first impression for Root – the gatekeeper and the concierge for our customer experience. They will initiate an amazing guest experience and maximize scheduling opportunities during phone calls, guided tours, check-in and check-out and other tasks as assigned.


The main objective of the Wellness Concierge is to provide a high-touch, personalized experience to our customers that results in increased frequency and retention.


Responsibilities include overseeing the reception area and the back of the house appearance, including direct client interactions, phone calls, email bookings and sales to maximize and achieve revenue targets. The Wellness Concierge team takes pride in promoting and selling our membership packages, as well as providing a great atmosphere for our members and guests.


You will be working in a fun, positive team environment, and we are looking for friendly, outgoing and enthusiastic people who enjoy promoting the benefits of integrative health services with a high level of customer service.


Qualifications:

· 2-5 years experience in spa, clinic or retail environment

· Interest in a natural approach towards health, skin care, food, movement, clinic

· Ability to drive sales and growth in services, memberships and retail


Benefits:

· Monthly performance bonus pool with team goals

· Discounted Root services
· PTO as accrued in employee handbook

. Positive, life-affirming work space


Job Types: Full-time

Pay: $16.00-18.00/hr + monthly incentives