Dispatcher

Job DescriptionJob DescriptionADA Traffic Control, LTD is a family owned and operated business throughout New England. ADA is the leading traffic control company providing traffic control personnel for construction and utility work zones throughout Vermont, New Hampshire, Maine, and New York. We also offer a very busy Sales and Rentals business and a Security division. ADA is a rapidly growing business and is an exciting and rewarding company to work for.

Position Overview:

As a Dispatcher for ADA Traffic Control, this position is responsible for:

• Scheduling and coordinating crews for scheduled jobs from Sunday to Saturday
• Coordinate crews for emergency calls when they occur
• Assists coworkers and other dispatchers as necessary
• Performs geographical location spotting, map reading and provides detailed instructions to contractors and fieldworkers
• Support fieldworkers with any concerns that may arise and delegate appropriately as necessary
• Support contractors to the best of their ability
• Forward any new business inquiries to the Business Manager
• Other duties may be assigned as needed

Knowledge and Skills:

• A basic concept of geography (able to read maps) and basic direction skills are required
• Communicate effectively with others over the telephone, email or in person
• Demonstrate effective listening skills
• Successfully identify and resolve issues that may arise
• Work under minimal supervision
• Work in a fast-paced environment
• Maintain accurate records
• Analyzing and resolving problems
• Preparing written communications (e.g., responding to emails)

Preferred Qualifications:

• Experience with a call center environment
• Ability to follow procedures and regulations
• Ability to remain calm in a stressful situation
• Fluent in English

• Strong MS Excel skills

• Incredible multitasking abilities
• Great communication skills
• Ability to rapidly input information into a data entry system
• Great customer service skills

Education:

• High School Diploma or GED equivalent

Work Location:

• 35 Clay Point Rd Colchester, VT 05446

Shifts Available:

• Monday to Friday 4am to 12p
• Sunday to Thursday 8pm to 4am
• Weekends as needed
• Overtime as needed

Shifts Available:

Monday to Friday 12pm to 8p
Monday to Friday 4pm to 12a
Sunday to Thursday 8pm to 4am
Weekends as needed
Overtime as needed
Flexible shifts of 8 hour increments

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