Clinic Admission Clerk

Job title:  Admission Clerk

Work Location: Clinic Admissions Office

Reports to: Clinic Manager

Position Summary:

This is a full-time hourly nonexempt position.  Responsible for admitting patients when they arrive to the facility.  Ensure that all pertinent questions are asked and that all necessary documentation/paperwork is completed accurately.  Process and receive payments on patient accounts.

Essential Duties and Responsibilities:

• Welcomes visitors in person or on the telephone, answering inquires; relaying calls to nurses/providers or to the correct department; giving directions; referring inquires to appropriate departments.
• Receiving and documenting payments on patient accounts completely and accurately.
• Registering patients completely and accurately as they present to the facility.
• Maintains department operations by following policies and procedures; reporting needed changes.
• Maintains a safe and clean working environment in compliance with healthcare procedures and regulations.
• Adheres to infection-control protocols.
• Adheres to all hospital, clinic and departmental policies and procedures.
• Monitor and coordinate maintenance of equipment operation and inventory.
• Check and maintain supplies inventory for the department.
• Adapts and supports change in a positive and professional manner. Cooperates with peers and supports group decisions.
• Perform other duties as assigned.

Education and/or Work Experience Requirements:

• Relevant experience
• Ability to effectively communicate with patients, families, physicians, and hospital staff
• Intermediate computer skills
• Professional, friendly attitude
• Working knowledge of healthcare laws and regulations
• Team player with excellent communication and interpersonal skills
• Responsible and compassionate
• Outstanding organizational and multi-tasking skills
• Excellent problem-solving skills
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

The Admission Clerk must have the ability to move around freely, walk and sit for long periods of time; use stomach and lower back muscles to support the body for long periods without getting tired; use hands to handle, control, or feel objects, tools, or controls; bend or twist their body; understand the speech of another person and speak clearly so listeners can understand; and see details of objects that are less than a few feet away and at a distance.  The Admission Clerk must be able to occasionally lift a minimum of 25 pounds.