Collections Specialist

2 weeks ago

Clinton, United States The Rockridge Group Full time
Job DescriptionJob DescriptionTITLE: COLLECTIONS SPECIALISTROLE: 3-6 month contract to hireLOCATION: 130 Clinton Road, Fairfield, NJ On-Site 3 Days/Week (Candidate should be available/flexible to be on-site any day if needed) Job Summary:Responsible for the collection of the outstanding accounts receivables for market and national accounts. This position handles customer service issues by interacting with clients and Client X departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow. Essential Functions:
  • Manage collection requirements for multi-million-dollar portfolio of accounts.
  • Communicate with customers to ensure the collection of outstanding accounts receivables.
  • Provide ongoing customer service to account contacts by providing reports, handling special requests, and handling data submission of invoices.
  • Provides statements and invoices to customers as required.
  • Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration.
  • Process credit card transactions, refunds, adjustments and write offs as needed.
  • Prepare required documentation for placing accounts with third party agents.
  • Generate monthly status reports of portfolio aging and payments.
  • Provide coverage for other Collection Specialists as needed.
  • Special projects as directed by the Credit & Collection Management.
Minimum Qualifications:
  • Two years of experience in Credit and Collections.
  • Associate degree or higher preferred
  • Microsoft Office Suite.
  • Must have experience reconciling accounts with large/complex billing histories.
  • Must possess strong analytical and organizational skills, attention to detail, and ability to prioritize multiple projects at once.
  • Strong oral and written communication skills; the ability to interact professionally with customers and internal departments at all times.
  • Ability to work independently and as part of a team.

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