Project Engineer

2 months ago


San Antonio, United States Aldridge Full time
Job DescriptionJob Description

Are you an experienced Technical Support Engineer looking for a new challenge? Do you want to work with a dynamic team and be part of a company that values its employees? If so, read on. 

Aldridge is seeking a skilled and enthusiastic IT Project Engineer to join our team. The goal of the Project Engineer is to deliver high-quality, efficient projects to Aldridge clients. Working with the broader Project Management team, this Engineer will be responsible for the successful on-time and on-budget completion of multiple concurrent projects in various environments.  

Accountabilities:  

  • Thoroughly complete assigned Projects and tickets 

  • Review Scopes of Work to understand the goals and the target environment, and to identify risks, hurdles and solutions (contingency plans) 

  • Ensure high client stakeholder satisfaction.  

  • Ensure high Aldridge stakeholder satisfaction.  

  • Document work (upcoming and completed) and time spent on projects in the PSA and Client Documentation Systems 

  • Attend regular project team meetings: daily Projects huddle, weekly Projects status meeting. 

This role requires:  

  • 3+ years of practical field experience deploying new technology, such as the implementation and administration of O365 and VoIP, network infrastructure upgrades, Server deployment/migration in a variety of environments.   

  • 3-5 years of Helpdesk/Desktop Support experience, preferably in an MSP environment  

  • Strong creative problem-solving skills 

  • Voracious thirst for knowledge and continuous improvement 

  • Ability to work in a fast-paced, high-pressure environment. 

  • Strong written and interpersonal communication abilities to deliver exceptional customer service to our clients. 

  • 3-5 years of experience with ticketing systems 

  • Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco, CCNA, CCNP, CCIE, or VMware VCP would be ideal, but not required. 

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