Call Center Agent
2 weeks ago
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.
To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
-Answering incoming phone calls in a fast-paced enviroment.
-Resolving Tier 1 level issues
-Reviewing taxpayer accounts
-Verifying, gathering and simultaneously updating key information
-Educating taxpayers of online resources and current tax policies
-Submitting requests for payment arrangements
-Participation in all team engagement activities.
-Meeting performance expectations
Skills Required:
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving Goal oriented Organized
Skills Preferred: Spanish-speaking preferred.
Experience Required: Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Experience Preferred: Experience with participating in process improvement.activities
Education Required: High school diploma or equivalent.
Education Preferred: Associates Degree or higher
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