SRE (Site Reliability Engineering)

3 weeks ago


Saint Charles, United States IT-SCIENT Full time
Job DescriptionJob Description

Position: Site Reliability Engineer

Location: O Fallon, Missouri

Duration: Full Time

Must have skills:

  • Application/Production L2 Support experience is a must
  • Unix front end troubleshooting, Oracle SQL & Java
  • Monitoring Tools - Splunk / Dynatrace
  • DevOps Tools


JD as below:

  • Incident Resolution - Review and resolve the Incidents arising from
    • Operation Command Center Alerts
    • Alerts from Enterprise Monitoring Operations (EM Operations).
    • OMNIBUS and Splunk Alerts
  • Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
  • Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
  • Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
  • Traffic Routing perform traffic routing in support of infrastructure maintenance
  • Perform Root Cause Analysis in detail for High severity Incidents and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
  • Supporting the UAT testing by the Product team and Regional customer support team.
  • Configuring application/artifacts and supporting the new customer onboarding to the platform
  • Testing the newly on boarded customer's file processing and reports delivery
  • Raise new change tickets and arrange for approvals, including CAB approvals
  • Review and approve change tickets.
  • Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
  • Work with customers on ad-hoc queries
  • Work with Development / Testing team for defect analysis (with Production simulated data)
  • Build automation scripts that reduce the number of Incidents and/or improves processes followed
  • Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
  • Participate / Initiate in War Room calls that impacts application availability or has a customer impact
  • Willing to work on shifts (Morning & Afternoon shifts) & Weekend support



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