Assistant General Manager

2 weeks ago

Newport, United States The Cliffside Inn Full time
Job DescriptionJob Description

The Assistant General Manager (AGM) is responsible for addressing guest concerns in a timely and appropriate manner; creating a face and a connection to our guests and the Hotel. This position requires an individual to actively participate throughout the property on a daily basis. The AGM works as part of a team to deliver hospitable service that is attentive, friendly, efficient and courteous, while maximizing room revenue and occupancy. The AGM is primarily responsible for the Front Desk, Breakfast, Clock consistency (training and auditing), and Housekeeping.

Compensation:

$52,000

Responsibilities:

  • The high quality care, well-being and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise.
  • Directly oversee the Front Desk, Reservations and Housekeeping.
  • Responsible for the direct supervision of above departmental employees while working in conjunction with the General Manager to ensure resolution to any and all employee related challenges or concerns across department lines while adhering to the property and Lark Hotels policies.
  • Hiring, training, reviewing and disciplining departmental personnel. Ensure all employee paperwork is filled out and communicated appropriately.
  • Provide all daily, weekly and monthly departmental reports as required.
  • Work in conjunction with the GM and Director of Revenue to update, monitor and manage selling strategies and product information in all available distribution channels and reservation sources (PMS, website, Chamber of Commerce websites, GDS). Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition.
  • Maximize room revenue with strong selling practices. Provide creative thinking to constantly improve the Inn’s product and service. Maintain all rates, packages and promotions so that they are current and relevant online and in Clock.
  • Ensure the collection and accountability of all revenues that interact with the front desk.
  • Maintains effective and efficient communication between the Front Desk and all other departments, and ensures all relevant personnel have knowledge of groups and events.
  • Ensure Front Desk staff has working knowledge of constantly changing promotions, rates, room and property descriptions.
  • Plan, design, and direct work, addressing complaints and resolving problems. Elevate employee performance through motivation, encouragement and timely and direct feedback.
  • Promote proper orientation, job and safety training.
  • Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments.
  • Maintain two weeks of departmental schedules. Practice fiscal responsibility in scheduling while always balancing the needs of the guest to hotel occupancies and labor budget.
  • Perform monthly inventories of supply needs and ensure that departmental supplies are always on hand and balanced to the needs of the Inn.
  • Control departmental operating expenses through good practice, awareness, and controls.
  • Engage your staff daily with a 5 minute line-up, discussing successes, opportunities and goals. 
  • Participate weekly in the managers meeting.
  • Proper maintenance, operation and training of all departmental systems including Clock, credit card terminal, printers, copiers, telephones and time-clock. Learn basic hotel maintenance in order to troubleshoot.
  • Communicate consistently with the GM and department heads on the status of operations and guest concerns.
  • Other duties as assigned by the GM and Lark Hotels.
  • 40 hours per week January - April and October - December, 50-55 hours per week May - September.
Qualifications:

  • Must be eligible to work in the United States of America.
  • Must be at least 18 years of age.
  • Excellent written and verbal communication skills, conveying information and ideas clearly
  • Proficient in a Mac environment.
  • Proficient with Clock or similar Property Management System.
  • Knowledge of and ability to utilize of Social Media to promote the property.
  • Strong analytical skills.
  • Be able to work with a variety of colleagues and guests.
  • Be able to take and give direction.
  • Must be neat, courteous, flexible and extremely detail oriented.
  • Must enjoy and be able to meet the public with poise.
  • Ability to remain calm, courteous, and professional with demanding guests and in difficult situations.
  • Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.
  • Must be able to meet deadlines.
  • A team player, that is flexible and willing to help support the property and Lark Hotels goals and the ability to support other hotels rooms operations.
  • Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends and holidays. 
  • 3 plus years of experience in the hotel division with increasing responsibilities.
About Company

The Cliffside Inn is a charming and luxurious updated Victorian mansion in the heart of the Newport, RI Historic District. With 16 rooms—each of which features a unique layout, design, and furnishings—and breathtaking views over Newport’s famed Cliff Walk, The Cliffside Inn is a striking and enchanting coastal Rhode Island escape just a short walk from Newport shopping and restaurants.

The historic building has been updated with eclectic, artistic details inspired by the life and work of noted 20th-century painter, Beatrice Turner, who made the mansion her summer home from 1907 to 1948. Impeccable hospitality, luxurious rooms, beautiful grounds, and stunning natural scenery make The Cliffside Inn the ultimate Newport escape.

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