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Residential Coach

3 months ago


Matthews, United States Thompson Child & Family Focus Full time
Job DescriptionJob DescriptionDescription:


Thompson Child & Family Focus employs hard working, dedicated, caring, innovative team members who are committed to excellence and empowering children and families through therapy, education, and prevention-based care

What’s in it for you? Great Benefits for full-time employees

  • 3 weeks paid time off (PTO) first year plus 10 paid Holidays
  • Health, Dental, Vision, Short-Term and Long-Term Disability insurance options
  • Life Insurance
  • 401K Match
  • Education Reimbursement
  • Paid time off for volunteering in the community
  • Free EAP services
  • Mileage Reimbursement
  • Multiple opportunities for growth
  • iPhone and Laptop provided for eligible roles
  • Clinical Supervision Reimbursement for eligible roles

What you will make $22-$24 Hourly


What Will You Do?


The Residential Care Coach is responsible for the daily performance of their respective teams. Success will be primarily measured through your individual and team outcomes, achieving your individual targets/goals, and your contribution to your overall program team/department and your buy-in to the culture of the organization.


PRIMARY RESPONSIBILITIES

  • Foster and demonstrate trauma-informed practices in the day-to-day operations of programs.
  • Provide proactive coaching and immediate feedback to support the professional development and growth of residential care staff.
  • Contribute to the ongoing development and daily operations of residential programming.
  • Train, coach, and enhance the competency and culture of employees.
  • Monitor and support residential care staff in completing training and implementing best practices.
  • Facilitate, direct, and support programmatic activities with clients, alongside residential care staff.
  • Conduct effective orientation and continuous training for both new and experienced staff.
  • Maintain open communication channels and keep leadership informed about client and staff support needs.
  • Conduct regular team meetings to monitor staff performance and client progress.
  • Ensure high-quality documentation by residential care staff and promote accountability.
  • Foster an open and trusting environment that values teamwork and collaboration.
  • Demonstrate exceptional ethics, integrity, and emotional intelligence in interactions with clients, peers, and leadership.
  • Willingly undergo training to become a trainer in Thompson's trauma-informed practice models.
  • Represent the organization internally and externally through effective communication and conduct.
  • Apply trauma-informed practices and principles when interacting with clients, peers, and leadership.
  • Proactively and effectively respond to crisis situations with a CARE mentality.
  • Assist with scheduling, shift coverage, and overtime management to consistently meet staffing needs.
  • Ensure adherence to the program schedule to maintain engagement among youth and staff.
  • Proactively manage the safety of the environment by strictly following health and safety policies and procedures.
  • Continuously provide training, guidance, coaching, and modeling to all staff in the milieu.
  • Comply with the agency's Continuous Quality Improvement (CQI) process to meet program data and outcome goals.
  • Serve as a role model for professionalism, positivity, and teamwork across the organization.
  • Able to properly & effectively communicate with internal and external clients and partners on all levels of the organization.
  • Assist in planning annual events, projects, and activities to fulfill departmental needs.
  • Be available for on-call responsibilities and step in for coverage when required.


LEADERSHIP VALUES, TIME APPICATION AND SKILLS/COMPETENCIES

  • At the individual contributor level, the primary work values that should be displayed are getting results through your own personal proficiency, producing high quality professional work, and accepting the organization’s values.
  • The individual contributor’s time application should revolve around daily discipline (achieving deadlines, showing up on time and prepared, managing your own time to ensure they meet your goals). High performing Individual Contributors who are looking to lead someday should look for opportunities to stretch themselves through additional tasks/objectives/opportunities.
  • The primary skills that individual contributors need to focus on is your own personal proficiency, ability to be a team player, building relationships, and effectively utilizing the agency’s tools, processes and procedures.



Requirements:


POSITION SPECIFICATIONS AND EDUCATION:


  • Must have valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program(s).
  • Education requirements for a Residential Coach is a bachelor’s degree with one year experience with children and youth.
  • A bachelor’s degree in health and human services or social work is preferred.

As an Emerging Leader, this role’s minimum qualifications are:

  • Verified to meet AP credentialing status, QP status preferred
  • Exposure to leadership/management experiences either through short term project management, implementation of a new initiative, coordination, training or actual leadership positions
  • Displays the capacity/coachability for future growth and development as a leader
  • Demonstrate excellent written, oral communication, organization and time management skills and leadership qualities.


All residential staff must pass a Therapeutic Crisis Intervention (TCI) training and demonstrate proper physical Therapeutic techniques and holds.



Apply at thompsoncff.org where we are strengthening Children, Families and Communities


Thompson participates in E-Verify.


Thompson is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.