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Host/Hostess

2 months ago

Aurora, United States Inns of Aurora Full time
Job DescriptionJob Description

Inns of Aurora, LLC core values:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:


  • Courage
  • Initiative
  • Dependability
  • Flexibility
  • Integrity
  • Judgment
  • Respect for others

position purpose:

  • The Host must act as personal representation of the service and overall hospitality of the restaurant portrayed through excellent customer service and professional demeanor.
  • Greet guests upon arrival and inform them of their reservation status
  • Organize and abide by a system to seat guests in an appropriate time frame
  • Monitor the guest reservation list
  • Ensure the needs of guests are met while they wait for their tables
  • Manage and keep track of which tables are available for new guests
  • Ensure each server has an adequate amount of tables in their section
  • Escort guests to their designated table and inform them of their server name
  • Provide menus
  • Intuit server ability and personalized needs in regards to volumes of tables
  • Assist with moving tables and organizing areas for larger parties
  • Tally meal period guest count
  • Assist in refilling water, polishing glass and other essential duties throughout shift
  • Assist servers and bar staff, as needed
  • Attend all mandatory trainings and meetings
  • Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
  • Follow guidelines and expectations as stated in the employee handbook
  • Report all issues in the dining area to restaurant management team


Requirements

qualifications:

  • Excellent organizational and verbal communication skills
  • Ability to multi-task effectively
  • Ability to work while standing for long periods of time
  • Ability to maintain neat, professional and clean appearance and practices
  • Ability to work while standing for long periods of time
  • Ability to work in a team environment with servers, bartenders, chefs, and other Inns of Aurora employees
  • Ability to adhere to proper food regulation standard and health and safety standards
  • Ability to maintain calm and collected demeanor under stressful and fast-paced working conditions
  • Flexibility with guest needs and hourly schedules
  • High school or college degree
  • Previous host experience or fine-dining host experience
  • Knowledge and understanding of workplace safety procedures
  • General wine, food and fine-dining knowledge

preferences:

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.