Hotel Front Desk Attendant
2 weeks ago
$12 - $13 hourly
Responsibilities:- Work with the housekeeping staff to ensure rooms are ready for new guests
- Handle customer complaints as necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Must have graduated high school, received a GED or equivalent
1529 Old Brodhead Road
Monaca, PA, 15061
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