Kennel Assistant
2 weeks ago
Job Summary
The Kennel Assistant is responsible for humane animal care and superior customer service under RCAS's mission, goals, and vision. Supports humane animal husbandry by providing physical and emotional enrichment to all animals, and through feeding, cleaning, and daily maintenance of the kennel facilities. Assists adoption center guests by providing information regarding humane animal care, division services, facilitating visitations with animals, and adoption counseling which includes exceptional human customer service, compassion for our human families, and facilitating great human-animal matches. The Kennel Assistant reports to the Animal Welfare Specialist for assignments.
Essential Functions
Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Provide animals with adequate food, water, exercise, and daily emotional enrichment.
Grooms bathes, vaccinates, and medicates animals as required.
Observes, records, and reports on animal health and behavior.
Humanely handle animals according to established safety policies and procedures
Clean and sanitize animal habitats according to RCAS cleaning and disease control protocols.
Maintain a clean and safe environment for the animals and the public.
Reports building and equipment maintenance concerns promptly.
Stocks food and supplies, laundry, and dishes.
Conducts repair to animal shelter grounds and equipment.
Provide the highest quality of customer service to visitors and counsel potential adoptive pet owners.
Euthanize animals as needed under the direction of the Animal Welfare Specialist or Animal Services Division Manager.
Provide customers with organizationally approved content such as basic medical information, behavior profiles, breed information, and adoption package benefits to help adopters make good choices.
Complete adoption paperwork, generate receipts, receive payments, and maintain animal records in the animal management database.
Maintain office, front counter, and other rooms in the shelter cleanly and professionally at all times.
Answer phone calls, data entry, and dispatch calls
Maintain a positive working relationship with rescue groups, vet offices, and other animal organizations.
Assists with off-site adoption events, visits schools, HOA meetings, and other outreach functions.
Assist Animal Welfare Specialist to increase the number of adoptions by taking pictures and videos of pets for adoption.
Review adoption applications submitted by the public to determine if the applicant meets adoption guidelines. Approve or deny the application for adoption in a professional manner. Ask questions of the applicant if necessary, to clarify information on the written adoption application.
Other duties as assigned.
Additional Duties:
The employee in this classification may be expected to perform any related duties as required by proper authority.
Knowledge, Skills, and Abilities
Knowledge of the policies, methods, procedures, and activities of the County and Animal Services Division practices.
Comprehensive knowledge of Rockdale County Animal Services Strategic Plan.
Skill in operating current, standard office equipment.
Knowledge of the English language, spelling, and mathematics.
Ability to effectively communicate and interact with supervisors, members of the general public as well as employees of the various county offices in all types of contacts arising during daily work activities.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Preferences
- One (1) year of experience in a similar capacity in an animal shelter, veterinary hospital, or clinic.
- Six months previous customer service experience in an office or retail business setting preferred.
- Knowledge of animal diseases, medications, and treatment protocols preferred
- Experience in handling/reconciling funds preferred.
- Ability to speak Spanish.
