Dispatcher ZFS

Coordinates freight requests with company equipment, independent contractors, and/or outside brokers to meet customer’s requests. Focuses on intermodal container transportation. Handles all related administrative duties.

Essential Duties and Responsibilities:

• Responsible for the daily dispatch of company trucks and owner operators by communicating load information and any special instructions.
• Monitors drivers’ performance including on-time deliveries, customer service, and condition of truck, and provides feedback to drivers on their performance.
• Ensures compliance with Department of Transportation regulations, federal and state laws, regulations, and company policies.
• Communicates important load/company information to drivers in a timely manner.
• Responsible for efficient load allocation through maximizing use of equipment/manpower and minimizing deadhead miles.
• Monitors equipment locations in order to match the closest equipment with customer needs.

• Seeks ways to generate extra revenue and improve equipment utilization.

• Records and documents load information and assignments along with driver paperwork.
• Communicates with customers in order to maintain correct inventory levels.
• Provides customer support to negotiate/establish rates, provide transportation services, and help resolve problems.
• Maintains list of available equipment and assigns equipment according to factors such as length of service, freight requirements, etc.
• Coordinates with Maintenance for scheduling equipment into yard for service/repair or for on-the-road breakdown repairs.

• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety requirements.
• Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
• Maintains a clean, orderly, and safe workstation/environment at all times.
• Other duties as assigned.

Supervisory Responsibilities:

• This position has multiple direct reports.
• Carry out and oversee interviewing, selecting, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and Experience:

• Education: Associates Degree from a two-year college
• Experience: 2-4 years in transportation, logistics, or similar field
• Previous Supervisory experience required.

Knowledge, Skills, and Abilities:

• Knowledge of DOT regulations, federal and state laws and regulations and company policies.
• Knowledge of DOT drug testing, physical exams, and license renewals policies and regulations.
• Geographical knowledge and the ability to read maps.
• Ability to enter data, compile accounting documents, and work accurately and efficiently with detailed transactional information.
• Ability to communicate effectively with co-workers, management, owner operators and vendors.
• Excellent analytical skills with attention to detail.
• Excellent time management skills.
• Ability to work independently without close supervision.

• Proficiently working with various software programs.
• Ability to maintain good attendance habits.
• Abide by all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Abide by company’s safety, quality, environmental and HR policies at all times.
• Abide by the company’s safety, quality, environmental, and HR policies at all times.

Physical Demands and Work Environment:

• Regularly required to sit, stand, walk.
• Occasionally required to stand; climb or balance; stoop, kneel. Must occasionally lift and/or move up to 25 pounds.
• Occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.