Contact Center Operations Manager

3 weeks ago


Greensboro, United States Terminix Triad Full time
Job DescriptionJob Description

We are seeking an innovative Contact Center Operations Manager to lead our contact center team and collaborate with other leadership teams to enhance our efficiency, customer experience, and employee engagement. This role focuses on developing systems and strategies to drive operational excellence, foster a positive work culture, and continuously improve service delivery.

Key Responsibilities:

  • Collaborate closely with operations leadership to identify opportunities, set goals, and achieve strategic goals.
  • Design and implement plans to elevate customer experience, streamline operations, and boost agent productivity.
  • Analyze operational performance to pinpoint improvement areas and develop action plans.
  • Identify, track, and analyze key performance indicators (KPIs) to measure business performance, drive improvements, and assess the impact of changes.
  • Present strategic recommendations to senior leadership to enhance operations and service quality.
  • Stay informed about the latest industry technologies and trends.
  • Develop staffing plans, recruit new talent, and develop key team members.
  • Lead and manage two supervisors and a team of 25+ agents.
  • Implement programs to boost employee motivation and maintain a positive, engaging work environment.
  • Champion communication and performance initiatives.

Skills and Qualifications:

  • Proven experience in contact center management.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent analytical and problem-solving abilities.
  • Proficiency in identifying and managing KPIs and metrics.
  • Effective communication and presentation skills.
  • Familiarity with the latest contact center technologies and trends.
  • Experience in developing and implementing staffing plans.
  • Ability to foster a positive work culture and enhance employee engagement.
  • Strong organizational and time management skills.
  • Strategic thinking with a focus on continuous improvement.
  • Proficiency in customer relationship management (CRM) software.
  • Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).

Join us to help drive operational success and create a work environment where employees feel valued and motivated. If you are a forward-thinking leader with a dedication to excellence and innovation, we invite you to apply for this exciting opportunity

Terminix is a locally owned and operated company who has provided pest control services to residents and businesses in the Triad area of North Carolina for 90 years. As a franchise of Terminix International, the world's largest pest control company, we are proud to be a family-owned franchise managed by four generations of the same family.

We are passionate about what we do for our customers and our communities we live in. If you are looking for worthwhile work, then we have a great opportunity for you and we would love to hear from you today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Job Posted by ApplicantPro


  • Greensboro, United States Terminix Triad Full time

    We are seeking an innovative Contact Center Operations Manager to lead our contact center team and collaborate with other leadership teams to enhance our efficiency, customer experience, and employee engagement. This role focuses on developing systems and strategies to drive operational excellence, foster a positive work culture, and continuously improve...


  • Greensboro, United States Terminix Triad Full time

    We are seeking an innovative Contact Center Operations Manager to lead our contact center team and collaborate with other leadership teams to enhance our efficiency, customer experience, and employee engagement. This role focuses on developing systems and strategies to drive operational excellence, foster a positive work culture, and continuously improve...


  • Greensboro, North Carolina, United States AtkinsRéalis Full time

    Job Description Why join us? We are hiring AtkinsRéalis seeks a Traffic Operations Center (TOC) Supervisor to join our team in Greensboro, NC. This role will supervise day-to-day activity for their shift which is responsible for managing traffic congestion on roadways throughout the state and responding to planned and unplanned traffic incidents including...


  • Greensboro, North Carolina, United States AtkinsRéalis Full time

    Job Description Why join us? We are hiring AtkinsRéalis seeks a Traffic Operations Center (TOC) Supervisor to join our team in Greensboro, NC. This role will supervise day-to-day activity for their shift which is responsible for managing traffic congestion on roadways throughout the state and responding to planned and unplanned traffic incidents including...

  • Center Manager

    3 weeks ago


    Greensboro, United States Immunotek Full time

    Essential Job Responsibilities and Duties: (Center hrs Monday - Friday 7-7 & Saturday 7-4) hiring all shiftsManage all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets Ensure compliance with all federal, state, local, and company-specific rules, regulations, and...

  • Center Manager

    3 weeks ago


    Greensboro, United States Immunotek Full time

    Essential Job Responsibilities and Duties: (Center hrs Monday - Friday 7-7 & Saturday 7-4) hiring all shiftsManage all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets Ensure compliance with all federal, state, local, and company-specific rules, regulations, and...

  • Center Manager

    1 week ago


    Greensboro, United States Immunotek Full time

    Essential Job Responsibilities and Duties: (Center hrs Monday - Friday 7-7 & Saturday 7-4) hiring all shiftsManage all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets Ensure compliance with all federal, state, local, and company-specific rules, regulations, and...


  • Greensboro, United States Cherokee Nation Businesses Full time

    Job Description Please Note: We are in the initial stages of sourcing candidates for this potential opportunity. We do not have an existing contract for this work. In the event we are selected through the competitive process, we would like to quickly draw upon a pool of talented professionals and are accepting prospective applications now. Security...


  • Greensboro, United States Cherokee Nation Businesses Full time

    Job Description Please Note: We are in the initial stages of sourcing candidates for this potential opportunity. We do not have an existing contract for this work. In the event we are selected through the competitive process, we would like to quickly draw upon a pool of talented professionals and are accepting prospective applications now. Security...


  • Greensboro, United States Ryerson Inc Full time

    Ryerson has an opportunity for a Service Center Operator position. As a Service Center Operator you are responsible for ensuring the material meets a customer's expectations by checking the size, finish, and accuracy of the finished product. The future will be made from metal. At Ryerson, you have the opportunity to grow in your career, work with teammates...


  • Greensboro, United States Ryerson Inc Full time

    Ryerson has an opportunity for a Service Center Operator position. As a Service Center Operator you are responsible for ensuring the material meets a customer's expectations by checking the size, finish, and accuracy of the finished product. The future will be made from metal. At Ryerson, you have the opportunity to grow in your career, work with teammates...


  • Greensboro, United States Cone Health Full time

    Overview: The People Solutions Center serves as the main point of contact for employees who need assistance with HR-related questions or issues from employment offer through post-employment. This position is the immediate leader for People Solutions Center team members within their assigned scope. The supervisor will guide the team in quickly assessing user...


  • Greensboro, North Carolina, United States North Carolina A&T State University Full time

    Description: The Parking Operations Manager (POM) will assist in developing strategy for all University parking issues—including both daily parking operations management and long-range planning—with a strong focus on customer service and data-informed decision making. This position also oversees the PTS parking enforcement program and University event...


  • Greensboro, North Carolina, United States North Carolina A&T State University Full time

    Description: The Parking Operations Manager (POM) will assist in developing strategy for all University parking issues—including both daily parking operations management and long-range planning—with a strong focus on customer service and data-informed decision making. This position also oversees the PTS parking enforcement program and University event...

  • Operations Manager

    3 weeks ago


    Greensboro, United States Courtyard Greensboro Full time

    Additional Information Focus areas on Housekeeping & Engineering, Nights, weekends and holidaysJob Number 24085724Job Category Rooms & Guest Services OperationsLocation Courtyard Greensboro, 4400 W Wendover Ave, Greensboro, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryBonus...


  • Greensboro, United States Oak View Group Full time

    Oak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...


  • Greensboro, United States Oak View Group Full time

    Oak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...


  • Greensboro, United States Stake Center Locating Full time

    Job DescriptionJob DescriptionStake Center Locating is experiencing rapid growth. Therefore, we are looking to expand our Operations Support Team. We are looking for energetic individuals to join our team and provide a variety of supporting functions. Some of the responsibilities may include answering phone calls, screening tickets, along with other...


  • Greensboro, United States Stake Center Locating Full time

    Job DescriptionJob DescriptionStake Center Locating is experiencing rapid growth. Therefore, we are looking to expand our Operations Support Team. We are looking for energetic individuals to join our team and provide a variety of supporting functions. Some of the responsibilities may include answering phone calls, screening tickets, along with other...


  • Greensboro, United States Duke Energy Full time

    More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and...