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F&B Operations Manager

3 months ago

Honolulu, United States Oahu country Club Full time
Job DescriptionJob DescriptionOahu Country Club is looking to hire an Assistant F&B Operations Manager.

This position will be responsible for managing the operation of the restaurant and bar, ensuring outstanding dining experiences for members and guests. This role will assist the F&B Operation Manager in providing positive guidance and direction to hourly staff thru effective coaching and counseling, leading by example, being consistent, able to work well, and making decisions under pressure. It is of utmost importance to work well within a team.

This is a hands-on position requiring significant time on the floor interfacing with the associate team, club members, and guests. It is a high guest contact position and requires a person with a warm and outgoing personality with a high level of knowledge in food service, food products, and beverage/alcohol products. This position is part of the food & beverage service delivery team.

This position will be expected to support hourly staff to wait, bus tables, bartend, assist with schedules, marketing, the printing of collateral, and menus, and perform all that is necessary to ensure the Club is meeting the needs and expectations of all who use our facilities.

Essential Duties and Responsibilities:

  • Proven leader that can thrive in challenging, high volume fast paced environment.
  • Meet established goals for the restaurant and bar.
  • Directly supervises all exempt and non-exempt team members.
  • Accountable for the administration and execution of all team member duties to ensure maximum guest satisfactions and positive work environment.
  • Has a warm and friendly demeanor. Approach all encounters with members, guests, and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Responsible for all payroll functions related to direct reports.
  • Responsible for employee weekly schedule for the restaurant and bar employees according to expected business level. Must be able to manage labor costs.
  • Directly responsible for menu items programming in the POS.
  • Educate employees on menu items to ensure consistency in product knowledge.
  • Responsible for preparation of menus, including layout and printing for restaurant use.
  • Responsible for the development of the Assistant F&B Manager. Coach, support, lift and train staff, when or as needed.
  • Conducts regular pre-meal briefings with service staff and ensure information with regards to operation and the club are communicated.
  • Inspect pre-opening, closing, and cleaning duties are completed by service staff and consistent with established procedures.
  • Fill in where needed to ensure outstanding guest and member service and be a hands-on manager.
  • Accessible to club members, interaction and delivering high level of member experience.
  • Resolves member/guest complaints and problems assuring member/guest comfort. Appropriately communicate with management team of situation.
  • Maintain regular attendance in effort of being visible to operations team and Club Members as well as monitor work performance and member satisfaction.
  • Maintain high standards of personal appearance and grooming, which include wearing proper work attire and name tag.
  • Serves as liaison between the dining room and kitchen.
  • Responsible for maintaining procedures to minimize breakage of glassware, chinaware, silverware and other utilized equipment.
  • Responsible for proper inventory level of supplies and equipment in the dining room and communicate needs to designated staff for ordering.
  • Confirms food and beverage checks for accuracy and completeness.
  • Responsible for accurate closing procedures of the Point-of-Sale system at the close of business day.
  • Accounts for chits for each reservation, party, and walk-ins.
  • Informs accounting office in a timely manner of malfunctions in Point of Sale closing procedures.
  • Informs accounting office of special billing adjustments, corrections, and complimentary approvals.
  • Assures the security of the dining room and other club areas at the end of the business day. Closing manager will need to lock up at the end of the shift.
  • Be an effective communicator both verbally and written. Maintain communication with all departments of the Club – golf pro shop, facilities, grounds. Strong two-way communication with peers and senior leadership.
  • Always comply with Oahu Country Club standards and regulations to encourage safe and efficient club operations
  • Maintain all Club service standards. Learn and understand all Club Member Rules and other special conditions that affects F&B operation and the club including Honolulu County Liquor Commission regulations.
  • Responsible for hiring, training, supervision, and evaluation of all restaurant and bar employees.
  • Maintain knowledge and understanding of service area and see that services are continually executed at the expected level.
  • Monitor and maintain the cleanliness and orderliness of the entire restaurant and bar operation.
  • Respond in a timely manner (24 hours timeline) to all guest/member inquiries, complaints, and suggestions.
  • Directly responsible for conduct performance appraisals for all direct reports.
  • Oversee member events in other areas of the club as needed.
  • Perform beverage inventory at the end of the month as needed.
  • Familiarity and expertise with club management system, dining reservation and POS system and provide guidance and training to employees.
  • Must work well in stressful, high-pressure situations. Maintain composure and objectivity when under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the club’s needs.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by associates, members, and guests. Addressing them in a timely manner.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be able to monitor and control departmental expenses and payroll, forecast for revenue, payroll expenses, and all other expenses.
  • Participate in Club Public Relations events as needed.
  • Attends regular department meetings as required.
  • Retains current Liquor Commission registration card.
We offer other awesome benefits for eligible employees which include:
  • 401k savings plan with generous company match.
  • Company-paid Health insurance (Medical/Dental/Drug/Vision).
  • Paid time off includes vacation, floating holidays, and sick leave.
  • 9 paid holidays plus an employee's birthday.
  • Employee meals are available daily.
  • Complimentary golf on our beautiful valley golf course.
  • With much, much more.