Provider Patient Concierge Rep

4 months ago

Oxnard, United States RadNet Full time
Job DescriptionJob Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

  • Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
  • Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
  • Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
  • Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
  • Marketing Concierge
  • Provide Sales field calls to referring physicians
  • Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
  • Provide set up and assistance with Physician Portal
  • Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
  • Provide educational information and assisting in campaign roll-outs to selected providers and patients
  • Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)

If You Are:

  • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
  • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
  • You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

  • Ability to travel up to 50% during work week.
  • 2 years in Medical, hospitality, Marketing/Public Relations industry preferred
  • Excellent customer service skills
  • At least 2 years experience in training and presenting information to groups/individuals
  • Strong organizational skills
  • Strong working knowledge of MS Word, Excel, PowerPoint

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