Utility Clerk

Department: Utilities

Crew: - Public Contact

Job Title: Clerk/Billing

Labor Grade: 7

Shift: Days (8am - 4:30pm)

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Job Duties:

Answers the phone for customer service inquiries regarding billing operations

Meets new customers in person at the designated area within City Hall to check their identification and establish new account information

Collects all payments for water, sewer and garbage made by cash, check, credit card and mail

Changes customer account information either in person or on the telephone

Signs up new customers and collects activation fees

Listens to and settles customer complaints and problems

Makes appointments for field service calls

Enters work orders in the computer

Posts readings and creates bills to be printed

Processes bank drafts on date to be drafted from customer accounts and sends to the Treasurer's Office

Creates late notices for active accounts and mails out with shut-off information

Creates non-pay list and orders for meter shop servicemen to shut off

Creates files for customers who would receive a check for overpayment on a final account

Performs other duties as assigned by supervisor