Temporary Cashier

JOB SUMMARY: The Cashier position works within ENSTAR's Credit Department. The primary purpose of this position is to accept payments by phone and in person.

ESSENTIAL FUNCTIONS:

• Cashier at the front lobby counter. Includes balancing and preparing deposits.
• Accept and process credit card or debit card payments over the phone.
• Process virtual payments.
• Process miscellaneous payments/collections and research unidentified payments.
• Perform clerical tasks such as handling mail (address changes, handling returned mail, as well as sorting, opening, and distributing mail), making copies, and opening and entering payments.
• File and scan documents.
• Enter data and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Respond to email correspondence.
• Serve as back up Switchboard Operator. Transfer calls and convey messages.
• Call Center environment.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• One year cashiering experience.
• One year customer service experience, positive customer service attitude.
• Proficiency with Microsoft Office Suite (Excel, Word, and Teams)
• Ability to type 50+ wpm; ten-key calculator by touch.
• Professional telephone etiquette.
• Professional personal appearance.
• Must possess a valid driver's license and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a drug, credit, background, past employment and driving record check.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
• Basic cashiering knowledge and ability to effectively and accurately perform related tasks.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Ability to effectively and professionally assist customers in a demanding, multi-task environment.
• Effective oral and written communication skills to effectively communicate policies and procedures to others.
• Ability to use general office equipment such as computer, cash machine, fax, phone, copier, etc.
• Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
• Ability to convey information clearly, effectively, and professionally.
• Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
• Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

Occasionally

Continuously

Frequently

1. Sitting

x

2. Standing

x

3. Walking

x

4. Bending Over

x

5. Crawling

6. Climbing

7. Reaching Overhead

x

8. Crouching

9. Kneeling

10. Balancing

11. Pushing or pulling

12. Talking

x

13. Repetitive use of hands/arms

x

14. Repetitive use of legs

x

15. Grasping

16. Lifting

10lbs or less

x

11 to 25 lbs

x

26 to 50 lbs.

51 to 75 lbs

76 to 100 lbs

Over 100lbs

17. Carrying

10lbs or less

x

11 to 25 lbs

x

26 to 60 lbs

51 to 75 lbs

76 to 100lbs

Over 100lbs

18. Eye/hand coordination

x

19. Fine Manipulation

x

VISUAL ACUITY:

Occasionally

Continuously

Frequently

1. Close vision (clear at 20 "or less)

x

2. Distance vision (clear at 20' or more)

x

3. Color vision (ability to identify and distinguish colors)

x

4 Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while

eyes are fixed on a given point)

5. Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

6. Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

x

7. No special vision requirements

MENTAL EFFORT:

Occasionally

Continuously

Frequently

1. Thinking analytically

x

2. Communication

x

Using effective verbal communication

x

Using effective written communication

x

3. Handling stress & emotions

x

4. Concentrating on tasks

x

5. Discriminating colors

x

6. Remember details

x

7. Making decisions

x

8. Adjusting to changes

x

9. Examining/observing details

x

ENVIRONMENTAL FACTORS:

Occasionally

Continuously

Frequently

1. Inside

x