RV Shop Supervisor

PleasureLand RV has a RV Shop Supervisor position available for organized, motivated and reliable team members. The purpose of this position is to set and maintain the service schedule by scheduling service units while keeping both the customer and service departments in the know of their unit’s status. Join for competitive wages, a friendly team, and to be part of a family-owned company.

Description

PleasureLand RV has been expanding its family-owned operation throughout the Midwest for over 50 years. With the growth of PleasureLand RV means we need to expand our work family as well.

Our RV Service Dispatcher position is designed to act as the primary communication hub throughout our internal departments by building and maintaining a service schedule in order to effectively and efficiently control the work flow for both stock and customer units through our service bays. This position will coordinate between our service advisors, technicians, parts department and lot crew to ensure that we meet the deadlines provided by our customers and internal departments with a strong focus on quality repairs. We offer a full benefit package including 401(k) with a company match. Come join the Best in the Midwest with PleasureLand RV We are an equal opportunity Employer.

Essential Job Functions:

• Plan, organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs.
• Manage the dispatch software system from completing proper repair documentation as well as updating units’ status and any changes such as cost estimates or service time allotted.
• Maintain open communication within the service department to ensure that everything stays organized so that our customers will receive a positive experience.
• Facilitate the physical movement of coaches to and from service bays and internal sublet shops as well as allocating technician and workshop time to allow maximum productivity in accordance with policy and the technician skill level required.
• Additional responsibilities as required by Management.

Skills and Qualifications:

• Must be very organized
• Prior service department experience
• Must have strong time management skills
• Excellent documentation skills
• Ability to communicate with all levels of the company including customers and vendors; both verbal and non-verbal
• Proficient computer skills
• Ability to multitask in a fast-paced environment, recognizing a sense of urgency and self-motivation
• High energy, enthusiasm and drive for achieving results
• 18+ years of age or older to comply with the company driving policy

Benefits:

• Health, Dental and Vision insurance
• Long and Short-Term Disability
• Flex and Health Savings accounts offered
• 401(k) with company match
• Paid Time Off
• Holiday Pay

Compensation:

• $40K - $75K depending on experience