Guest Services Representative

1 month ago

Lomira, United States WB Holdings, Inc. Full time
Job DescriptionJob Description

In this people oriented position, expectations include: providing exceptional guest service in a fast paced environment with minimal supervision, going out of the way to meet guest needs while ensuring accuracy in front office duties, keeping a clean and well organized work space.

Looking for individuals who can work part time: Monday, Tuesday & Thursday from 3PM to 9PM.

Flexibility for additional hours based on season demands needed.

Duties & Responsibilities:

  • Greet and welcome guests upon arrival. Register guests, verifying reservation, address, and credit card information.
  • Assist guests with arrival and departure from hotel
  • Provide positive guests experiences and exceptional guest service.
  • Enthusiastically assist guests with concierge service, as needed.
  • Maintain clean and orderly work space and perform any cleaning duties assigned.
  • Offer courteous and sincere hospitality at all times
  • Use good judgment and common sense at all times
  • Be committed to treating guests and your coworkers equally
  • Be ready to begin work at the correct time
  • Adhere to dress code policy
  • Be honest and reliable
  • Work closely with maintenance and housekeeping to ensure any issues are resolved
  • Greet and welcome guests upon arrival. Register guests, verifying reservation, address, and credit card information.
  • Accept accurate payment for guests’ accounts both at the time of registration and at checkout.
  • Verify that accurate room status information is maintained and properly communicated.
  • Resolve guest issues quickly, efficiently and courteously.
  • Ensure all aspects of reservations operate smoothly, including taking inquiries and making reservations.
  • Update and enter customer information
  • Actively participate in guest relations. Build strong relationships with frequent transient hotel guests.
  • Uphold the hotel’s commitment to hospitality
  • Performs other duties as determined by the Hotel Manager
  • Carries out all reasonable requests of management, not listed above.

Experience:

  • Hotel: 1 year (Preferred)
  • HS Diploma or GED required
  • 1+ years of customer service required

Job Type: Part-time

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