Mystery Shopper

Job DescriptionJob DescriptionJob PurposeAs a Mystery Shopper, your role is to anonymously visit assigned locations, interact with staff, make observations, and assess the overall customer experience. By following predefined evaluation criteria, you will provide valuable feedback and insights to help our clients enhance service quality, identify areas for improvement, and maintain high standards of customer satisfaction. MUST BE BILINGUAL (Spanish/English only).Job Description

• Calls assigned locations and make purchases/arrangements according to provided scenario guidelines.
• Observe and evaluate the customer service provided by the individual on the other end.
• Assess the quality of service provided.
• Provide detailed feedback on the overall experience.
• Submit reports in a timely manner.

Qualifications

• High school diploma or equivalent.
• Must be BILINGUAL (Spanish and English ONLY)
• Excellent verbal and written communication.
• Attentive to detail.
• Ability to conduct duties discreetly and impartially.
• Outstanding memorization abilities.
• Organized, flexible disposition.

Position BenefitsGet the chance to work directly with a leading provider of funeral, cremation, and cemetery services with a strong reputation in the industry. This opportunity offers the chance for career growth and advancement within the company. Working for an organization that has a diverse range of roles and locations allows employees to explore different areas of the funeral and cemetery industry and develop their skills and expertise. Along with comprehensive benefits, training and development, collaborative work environment, employee recognition, community involvement and most importantly, meaningful work – being a part of this industry can provide a sense of purpose and the opportunity to make a positive impact on the lives of grieving families. Helping families through difficult times and providing compassionate support can be deeply fulfilling for individuals like yourselfWorking Environment: Can be performed remotely.Employment type: Contract only (short term 2 week assignment) Compensation: $20 HR About us:Adroit Partners is a leader in identifying and placing quality talent with top employers. Becoming a part of our team means you will gain access to an array of opportunities with our network of clients. We offer assistance in refining your resume and social media presence to better highlight your talents and can introduce you to industries you may not have considered. We are here to help you every step of the way from the application process through accepting the job offer, ensuring your career goals are met.Fill out an application today

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