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Dispatcher/Customer Service

4 months ago

Elmhurst, United States ERC Delivery Service Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Dispatcher needed for a very busy Courier and Trucking Company. Must be available to work Saturdays on a rotating basis.


Responsibilities


  • Address problems and requests by providing solutions

  • Receive and dispatch orders for deliveries

  • Use radio, phone or computer to dispatch drivers to appropriate locations and communicate with our clients

  • Monitor the route and status of drivers

  • Provide drivers with information about orders, traffic, obstacles and requirements

  • Enter orders and notes in the system

  • Use good manners when on the phone.

  • Assist with quoting jobs



Qualifications


  • Knowledge and experience with shipping and receiving processes and procedures.

  • Minimum 2 years of proven experience as dispatcher or relevant position

  • Experience in data entry

  • Proficient in English (oral and written) and the geographical area

  • Outstanding organizational and multitasking abilities

  • Active listener with excellent communication skills

  • Sound judgment and critical thinking

  • High school diploma