Telecommunicator I
1 week ago
POSITION: Telecommunicator I (State-Certified)
Police Department - Emergency Communications
Full-time, 10 and 12 hour shifts
POSITION RANGE: $25.49-29.22/hour
POSITION OVERVIEW & REQUIRED QUALIFICATIONS:
The Telecommunicator processes all emergency calls, routine calls for service, and support calls by acquiring information from citizens and other public entities requesting public
safety services or assistance.
Applicants must have successfully completed the State Telecommunicator Certification class offered by DSET, an approved EMD program, and the AT&T 911 equipment training
and possess current certification with the Department of Emergency Services and Public Protection, Division of Statewide Emergency Telecommunications.
The skills and knowledge required would generally be acquired with graduation from an accredited high school or possession of a recognized G.E.D. and three (3) years of
administrative support or public customer service experience, or an equivalent combination of education, training and experience. Ability to type and perform data entry on computer
terminal and extract and relay information to and from callers under extreme emotional pressure. Ability to understand and clearly speak the English language. Ability to read
maps. Ability to spell, alphabetize, and catalogue. Ability to perform multiple tasks and function under extreme stress.
SPECIAL REQUIREMENTS:
Certification as an Emergency Medical Dispatcher (EMD) on the program currently used in the Town of Groton within one (1) year from date of hire. Failure to obtain the required
certifications within the time limits established above will result in termination.
Individuals with disabilities who will need reasonable accommodation to complete the selection process should inform the Human Resources Office on or before the application deadline. Documentation supporting the need for this accommodation may be required.
SELECTION PROCEDURE:
Review of applications/resumes with best qualified candidates participating in oral interview and/or written examination.
APPLICATION PROCEDURE:
Applications are available in the Human Resources Office, Groton Town Hall, 45 Fort Hill Road, Groton, CT 06340 or at www.groton-ct.gov. Applications will be reviewed on a
rolling basis with preference given to applications received by February 29, 2024.
***The Town of Groton is an Equal Opportunity Employer***
The Town values diversity at all levels, is committed to creating an inclusive environment for all employees, and encourages all individuals to apply.
