Night Auditor, PT

4 weeks ago

Charleston, United States IR Management LLC Full time
Job DescriptionJob DescriptionDescription:

AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.


WHY THE GEORGE...

The George is a 56-room upscale, boutique hotel located at 615 Front Street Georgetown, SC (corner of Front & Queen Streets) that began development in February 2022 and opened March 2024. The property will offer visitors and locals an unparalleled waterfront dining and lodging experience at an unsurpassed location within the charming historic, colonial seaport town of Georgetown, South Carolina. In addition to fifty-six rooms and suites, the property will offer a full-service restaurant and bar on the Front Street side of the property, and will feature waterfront event space, a waterfront bar and activity lawn for lounging, games, and events. The George will have direct marina access affording boaters and opportunity to enjoy the hotels’ amenities and guests an opportunity to access charter vessels for fishing, eco-excursions, and sailing in the Winyah Bay and surrounding areas.


Essential Functions and Responsibilities of the job include, but are not limited to:

  • One (1) year related experience in hotel or similar environment.
  • Handle confidential information, including guest records, with a high degree of integrity.
  • Address guest complaints, issues and/or requests in friendly and professional manner, taking initiative to resolve all issues and ensuring that all matters are resolved or escalated to the appropriate representative.
  • Assist and oversee all Front Desk/audit functions. Balance Food & Beverage outlets. Balance and post the front office accounts. Distribute daily report and others as requested.
  • Follow all checklists to ensure all duties are performed.
  • Provide excellent and attentive service to hotel guests at all times.
  • Ensure proper credit card and key control policies are followed accurately.
  • Ensure sufficient authorization for all stays each night.
  • Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
  • Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
  • Responsible for knowing hotel emergency procedures.
  • Maintain accurate accounts of cash, checks, and credit transactions.
  • Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
  • Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
  • Proficiency in Microsoft Word, Outlook and Excel preferred.
  • All other tasks assigned.
Requirements:

Requirements for Success:

  • Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
  • Participates in activities and meetings.
  • Self-supervision to stay on task and excellent time management.
  • Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required.
  • All other duties as assigned

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