Level I Technician

1 month ago

Buffalo, United States Copeland Technology Solutions Full time
Job DescriptionJob DescriptionSalary: $20-$24/hour based on experience

About Copeland:

Copeland Technology Solutions is a managed services provider in the Buffalo-Niagara area. We help businesses across the United States and Canada with their IT responsibilities and create opportunities for them to grow revenue by leveraging technology. Copeland Technology Solutions has the business expertise backed by experienced professionals to assist you with whatever your information technology needs may be. We provide IT consulting through a single point-of-contact and enjoy a personal level of interaction with all our customers.


About the Role:

The Level I Technician plays a critical role in delivering an exceptional client experience and driving business value to our clients. The role is responsible for the support of all service offerings with client groups and their teams. The position serves as a day to day relationship builder with our clients, ensuring that we are meeting their technology support needs in a timely and effective manner.

 

This role executes client facing tasks that involve direct support of their technology needs and issues.  Including the following:

  • Managing individual ticket que and meeting service goals
  • Providing technical support via phone and email
  • Support includes but not limited to:
    • Microsoft 365 and Cloud Offerings
    • Windows, Server, and MAC OS Platforms
    • Printer, Firewall, VPN, and Wifi
    • Antivirus installation, troubleshooting and remediation
    • Documentation updates and implementation
  • Providing on site client implementation of PCs and support services when needed


Qualifications Desired:

  • A love of technology and the ways in which it can improve both personal and professional ways of life
  • Comfort and professionalism in communicating technical information to non-technical people to continue the CTS goal of being a thought-leader in the tech community
  • Behaviors aligned with our company values of Accountability / Sincerity in our Convictions / Building on Moral Foundations/Outgoing / People Oriented / Persuasive
  • Technical experience with the following:
    • Basic understanding of networking concepts
    • Window and Microsoft Office
    • Printers, Wifi, and basic troubleshooting practices
    • Microsoft 365 Cloud Technologies including Exchange online and other platforms
    • RMM, Documentation, Backup/DR, Cyber Security or Connectwise applications is a plus
  • Ability to quickly connect with people to fully understand challenges and provide an exceptional experience with each interaction
  • Ability to switch from task to task based on changing priorities and urgency
  • Experience with Microsoft 365 Suite of Applications
  • Ability to work in office in a hybrid office/remote work model, including time in the office or at client locations as needed


Total Compensation:

Copeland offers a competitive salary and benefits package including:

  • Health insurance with an employer contribution to premium
  • Employer funded Health Reimbursement Account (HRA)
  • Paid Time Off (PTO)
  • 401k
  • Professional Development Assistance
  • Voluntary Dental, Vision, AFLAC options, and a Flexible Spending Account with Medical and Dependent Care options


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