Receptionist/ MA

We are looking to hire an experienced Medical Receptionist to help us keep growing.

BONUS * able to complete prior authorization for medications*

• Welcome patients, vendors, pharmaceutical representatives, and other visitors to our medical office
• Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patients
• Issue specimen collection containers to patients as needed
• Answer patient questions and provide assistance and directions when necessary
• Preparing superbills and specimen labels for next day's patients
• Track all phone calls that arrive using our general office number
• Utilize our medical office software to schedule new and follow-up appointments for our patients
• Respond to emails that arrive using the general office email address
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.

• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
• Technological skills, such as using word processing and spreadsheet programs to track data
• Interpersonal skills to interact positively with patients who may be upset or stressed
• Multi-tasking-Flexibility
• Quality focus