DMV Specialist

For over 88 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 50,000 members in more than 1,000 fire departments.

Currently, we have an immediate opening for a Temporary DMV Specialist to join our team DMV specialists at Firefighters First Credit Union (FFCU) review loan documents for accuracy and completeness, process title and tax documents for state registration, and keep members informed of status. DMV specialists also research titles and handle payoff inquiries, title release follow-ups, title perfection duties, DMV reconciliation, and validate FFCU’s security interest in vehicle portfolios.

Primary Responsibilities:

• Verify, process, and maintain accuracy of all documents for state registration, including vehicle sale, purchase price, tax and title documents.
• Monitor, track, and process documentation for lien filings and releases. Manage unperfected lien volume.
• Process loan payments, insurance requests, fulfillment requests, and payoffs.
• Organize, maintain, and update physical and electronic company files.
• Assist members, and relevant internal and external stakeholders, with questions about loan and registration documents, balance owing, payment breakdown and other matters pertaining to vehicle loans.
• Identify and mitigate fraud.
• Identify and implement process improvements.
• Participate in special projects and perform other duties and assignments as needed.
• May travel occasionally as needed to attend meetings, conferences, training, or other work-related events.

Basic Qualifications:

• High school diploma or equivalent.
• Experience as a DMV title specialist, DMV title examiner, or related position.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.