Housekeeping & Laundry Services Manager

1 month ago

Grand Rapids, United States Amway Grand Plaza Hotel Full time
Job DescriptionJob DescriptionFrom comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

Full time position with various hours. Weekend availability is required. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.


SUMMARY

As the Housekeeping & Laundry Services Manager, you will be responsible for running the laundry departments (Main Laundry, Valet Laundry & Uniform Room) day to day operations and also to deliver an excellent guest & associate experiences while managing stock ordering and supplier relationships.

Included are the timely production and delivery of guestroom, food and beverage and pool linens/terry to the hotel: the preparation of reports to ensure adequate response to the needs of the hotels rooms and food and beverage operations; adherence to established operational budgetary guidelines and federal, state, and locally mandated safety and environmental regulations. Additional responsibilities include training, performance evaluations, scheduling and supervising the personnel within the department.

Specifically, you would be responsible for performing the following tasks to the highest standards:

ESSENTIAL FUNCTIONS

• Supervises the Laundry/Valet Department operations to ensure efficient delivery of quality product in a timely manner

• Ensures adherence to all departmental guidelines, policies and procedures

• Schedules personnel so as to ensure optimum performance of Laundry/Valet operations, monitors daily payroll reports to ensure adherence to established budgetary guidelines for labor expense

• Establishes production schedules designed to meet the requirements of the respective hotels and monitors activities to ensure that schedules are met

• Supervises personnel, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resources

• Attends meetings as necessary in order to keep up to date on respective hotel related activities/information

• Communicates frequently with Housekeeping Management, Director of Rooms, and F&B Directors and managers to obtain information necessary to establish schedules which address the current needs of the individual properties with regard to linen, terry, employee uniforms and employee and guest valet

• Assists Management in coordination of inventory control and replacement purchase requisitions for all guestroom linen/terry and food and beverage linen.

• Conducts periodic inventories of all linen and terry products, generates monthly usage report

• Communicates pertinent information to manager in order to maintain effective operation of the department

• Holds daily “huddles” with Leads and staff as required to maintain communications with all department personnel.

• Monitors chemical usage according to business needs

• Produces reports relating to linen and terry usage, damage/discard statistics necessary to evaluate department performance and assist in maintaining operating par stocks for all guest room, pool & F&B linen.

• Interacts with Engineering on equipment repairs and preventive maintenance schedules, monitors performance of all recommended/required activities to ensure equipment performs safely, efficiently and that down time is kept to a minimum

• Stays current with regard to changes in technology, and/or operational procedures that effect the operation of the Laundry/Valet Department

• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to AHC Hospitality standards

• Determines need for, and conducts appropriate on-going training on equipment operation, sorting, safety and basics of laundry production.

• Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve same

• Other duties as assigned

· Follow AHC handbook policies and standard operating procedures.

· Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.

· Ensuring the quality and level of service that the General Manager & Director of Rooms and guests expect is excellent and follows our company standards and policies.

· Creates a positive, upbeat work environment for all associates and fellow leaders

· Projects a professional image by ensuring that laundry departments maintain a clean, neat, and professional appearance at all times.

· Is active in ensuring guest satisfaction & problem resolution is handled with a level-headed mentality.

· Work closely with other operational departments through communication and preparation to ensure a seamless operation.

· Ability to use the OnQ property management system, Microsoft Excel/Word, ADP, FLOWCode scheduling system, Invotech Uniform System, Spartan Chemical online Washer Dashboards, REX and HotSOS.

· Develop LSOP’s as needed

· Abide by all FMLA and ADA laws



EDUCATION and/or EXPERIENCE

· 3+ Years of Supervisory Experience Required

· Extensive knowledge of modern laundry equipment and operations

· Knowledge of laundry chemicals, their uses and MSDS requirements

· Effective leadership, organization and managerial skills

· Ability to work a flexible schedule to include weekends and holidays

Must have a professional appearance and warm, accommodating, confident, enthusiastic, motivating personality and abide by the principles, goals and policies of AHC, Curio and the AGPH. Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Is regularly required to stand and walk

· Is required to use hands and fingers to handle or feel objects

· Is required to frequently reach with hands and arms

· Is regularly required to talk or hear;

· Is occasionally required to sit and stoop; kneel, or crouch

· Must occasionally lift and/or move up to 50 pounds

· Be able to push/pull carts that weight up to 400lbs

· Specific vision abilities required by this job include close vision, distance vision, and peripheral vision

· Able to use different types of chemicals.

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