Front Desk Receptionist

COMPENSATION:

· Medical benefits including vision and dental (dependent upon job status)

· 401k profit sharing plan eligible after one year and 1,000 hours

· Paid holiday, vacation and personal leave

ENVIRONMENT: Outpatient, clinical care setting.

GENERAL SUMMARY OF DUTIES: Greets, instructs, directs, checks-in and schedules patients and visitors. Serves as liaison between patients and medical support staff.

DUTIES PERFORMED:

• Greets patients in a prompt, courteous and helpful manner.
• Responds to routine requests for information and screens visitors appropriately.
• Verifies and updates necessary information and records into computer system and/or medical record.
• Prepares charts in an efficient and organized manner with all pertinent information for patient appointments.
• Responsible for generating charts and daily physician schedules for following day.
• Responsible for confirming appointments for the following day and verifying patient insurance.
• Maintains and updates current information on physicians and nurses’ schedules.
• Collects and documents co-payments, payments on accounts, etc.
• Schedules return appointment visits for patients in the office and assists nurses in scheduling same day work-in appointments, including new patient appointments.
• Oversees waiting area, coordinates patient movement, reports problems or irregularities.
• Attends meetings as required.
• Maintains confidentiality.
• Cleaning and disinfecting waiting room, check-in/check-out as well as own work area.

PERFORMANCE REQUIREMENTS:

• Knowledge of medical business office procedures
• Excellent verbal and written communication skills
• Skill in greeting patients and answering telephone in a pleasant and helpful manner
• Excellent interpersonal and customer service skills
• Excellent organization skills and attention to detail
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office or related software
• Ability to organize and prioritize work and manage multiple priorities.
• Ability to work independently with minimal supervision.
• Ability to establish and maintain effective working relationships with providers, management, staff and contacts outside the organization.
• Strong analytical and problem-solving skills.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Associate degree preferred.