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Sales & Service Representative - Ceramex North America, LLC
5 months ago
Who We Are:
Ceramex® North America LLC is an industry leader in DPF/DOC maintenance. Emissions service is one of the largest expenses truck owners face today. Managing emissions systems with our component exchange program delivers longer service intervals, fewer regens, and better fuel economy.
Ceramex is a joint venture between SRC Holdings Corporation of Springfield, Missouri, and Hexadex Limited, a UK-based company. SRC Holdings has been at the forefront of the remanufacturing industry in North America and a trusted OEM partner for over 35 years. Hexadex Limited designs and produces cutting edge proprietary exhaust and emission solutions for the heavy diesel market globally.
What You will do:- Identifies trendsetter ideas by researching industry and related events, announcements, and participating in trade shows and conferences.
- Locates or proposes potential business deals by contacting potential partners, discovering, and exploring opportunities.
- Contact regular and prospective customers to demonstrate services, explain services and service features.
- Recommend products/services to customers, based on customers' needs and interests.
- Responsible for working with Engineering, Accounting, Materials, and Production to provide customer quotes, warranties, contract terms and delivery dates.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
- Monitor customer preferences to determine focus of sales effort
- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
- Work with customers, suppliers and other departments/employees to provide solutions for customer issues.
- Confer with customers by telephone, email or in person in order to provide information about products and services.
- Develop weekly, monthly, and quarterly reports to show high and low usage on parts for customers.
- Identify new opportunities for revenue and improved service.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Required to follow safety standards. Required to wear all personal protective equipment in designated areas.
Qualifications:
High School Diploma or GED
BS/BA in Business Administration, Industrial Technology, or related discipline preferred.
Two (2) – Four (4) years of previous sales experience
Two (2) – Four (4) years of successful customer relations experience.
Excellent verbal and written communication skills
Professionalism, self-assured in a variety of settings.
Requires effective relationship management skills with co-workers in a team environment and with customers in a sales and support context.
Engage and support the company’s safety culture and efficient operation of the business and maintain positive working relationships with employees across the organization.
Requires effective time management skills, personal conduct, and change management abilities.
Must be extremely reliable, responsible, dependable, to fulfill obligations.
Requires the desire to expand personal competencies and capabilities through training and education.
Computer literacy/experience required. Must be proficient in Windows environments. Working knowledge of word processing, PowerPoint, spreadsheets, and e-mail.
Must have valid driver's license for travel requirements
What we do: Ceramex North America LLC is an industry leader in DPF/DOC maintenance. Emissions service is one of the largest expenses truck owners face today. Managing your emissions systems with our component exchange program delivers longer service intervals, fewer regens, better fuel economy and less unplanned maintenance than the competition, hands down.
Rewards for you:
- Exceptional health benefits
- Vacation & Holiday Pay
- 5% 401(k) Match
- 100% Employee Owned
- Training and Advancement Opportunities
- 100% Tuition Reimbursement
- Quarterly Bonus Program
- Outstanding Company Culture
How we do it: Through a culture of ownership We’re committed to creating a business of business-people through teaching Financial Literacy and playing The Great Game of Business. Our company is 100% Employee Owned and associates share in the wealth they help create.
Ceramex North America LLC., a subsidiary of SRC Holdings Corporation (SRC), is headquartered in Springfield, Missouri. SRC was founded in 1983 by Jack Stack, renowned author, lecturer, and CEO who created the business literacy and open book management program “The Great Game of Business”. Click here to find out more about The Great Game of Business
Location: 2401 E Sunshine St, Springfield, MO 65804
