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5 months ago

Orlando, United States Summer House on the Lake Full time
Job DescriptionJob Description

Hiring Immediately: Host


Benefits: 

  • BCBS health insurance & other options including dental
  • Employee Assistance Program (EAP)
  • Restaurant discounts
  • Opportunities for career growth

Summer House on the Lake will be open daily for lunch and dinner service, with weekend brunch available Saturdays and Sundays to follow after opening. The California-inspired menu is reminiscent of the overall Summer House brand and includes simple, seasonal ingredients specific to the local Florida market. The full-service restaurant will also include three outdoor patios with one area overlooking Lake Buena Vista, an in-house bakery counter called The Cookie Bar featuring the brand’s famous cookies and baked goods, and an extensive wine and handcrafted cocktail list that offers a selection of alcoholic and nonalcoholic to-go drinks on-tap that can be enjoyed around Disney Springs property. No matter the weather, the bright and airy vibes always fill the atmosphere. Whether you’re in for date night, a family get-together, or brunch with friends, summer is waiting for you on the other side.




Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

  • Warmly greet and seat guests in the restaurant 
  • Answer telephones, and take orders, messages and reservations
  • Available to work a variety of hours, days and shifts, including weekends
  • Safely and effectively move chairs, tables, highchairs and booster seats
  • Safely and effectively use and operate all necessary tools and equipment 
  • Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
  • Multitask calmly and effectively 
  • Work in a confined, crowded space of variable noise and temperature levels
  • Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

  • Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
  • Greet guests with a warm, sincere smile
  • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy 
  • Assist with clearing, cleaning and resetting tables and maintain restrooms
  • Sell and accurately account for gift cards
  • Answer telephones, and take orders, messages and reservations
  • Use proper phone and voicemail etiquette and guidelines
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Follow all steps of service
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
  • Comply with all safety and sanitation guidelines and procedures
  • Successfully complete alcohol awareness training
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Get along well with others and be a team player
  • Other duties will be assigned as needed