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Lead Concierge

2 months ago

Silver Spring, United States Washington Property Company Full time
Job DescriptionJob DescriptionSalary:

Join a property management company committed to service excellence. As DC Metro’s premier commercial real estate company, our legacy is one of integrity, fairness and success for our employees, residents, and investors.


Your New Employer


Located in Bethesda, Maryland, Washington Property Company (WPC) is an award winning, full-service commercial and residential real estate firm offering diversified expertise in acquisition, land use, design, development, finance, leasing, construction, and property management. We believe, through the efforts of our collective team, we can improve lives in our community.

 

We are currently seeking a Lead Concierge at our Solaire 8250 Georgia property in Silver Spring, MD for the 7am to 3pm shift to support customer interest in making our communities their home and retaining our current residents by ensuring our communities are great places to live.  


Your New Role


As Lead Concierge, you serve as the face of the community and manage the hub for resident activity planning. Your responsibilities include answering telephone calls, addressing questions or concerns from prospective or current residents and providing support to the leasing and property operations team. You assist with package delivery and other administrative duties for the community and work with maintenance and external vendors in monitoring building cleanliness, visual presentation, and security, responding to needs accordingly. You are an important member of a larger team responsible for ensuring the residents of the community have an exceptional experience as part of the WPC family.


What Sets You Apart


Experience: You have a minimum of two years of experience in hospitality, tourism, retail and/or residential property management, with a track record of building strong relationships with diverse customers.


Skills: You have an innate ability to leverage empathy and compassion to understand a customer’s needs, deliver outstanding customer service and solve problems. You treat everyone with kindness and respect, and you impress with excellent communication (both verbal and written) and organizational skills, and an eye for detail. A GED and supervisory experience are required.


Competencies: You take challenges head on and have been described as warm, inclusive and service-oriented, with a strong desire to connect with people and solve problems. 


What You Can Expect


Honesty: The executive management team are advocates for honesty, trust, integrity, commitment and excellence. You can anticipate the workload to be challenging and rewarding by nature. The company offers a competitive salary with a performance bonus and a comprehensive group benefits plan. You will have an opportunity to grow and develop your career within the organization.


Balance: We value the need to balance work with personal and family obligations. This said, we are a 24/7/365 days a year business. You will work weekends and irregular hours but you will be afforded time to relax and recharge.


What We Offer You

In addition to a creative and dynamic work environment, we care for you with comprehensive benefits that include paid health, dental, and vision insurance; generous paid time off, 401k plan, and more.


Commitment to Diversity, Equal Opportunity and a Safe Workplace

Come as you are. WPC is proud to provide a safe and inclusive workplace where you can thrive. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.