Server
3 months ago
REPORTS TO: Restaurant Manager
KEY RELATIONSHIPS: Guests, Kitchen Staff, Stewarding Staff, F&B Staff
Job Description:
The server takes all orders and is responsible for creating the station’s rhythm and for knowing the status of all tables at all times. It is the responsibility of the server to provide accurate and constant communication of each table’s status to a manager when prompted. The server’s main purpose is to provide the guest with an enjoyable and memorable dining experience. This is done by delivering exceptional service, following the 4 Principles of Service and serving amazing dishes.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent verbal and written communication skills
• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Ability to have a highly motivated and energetic personality
• Ability to take initiative and exhibit flexibility
• Excellent guest service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms
Responsibilities:
• Immediately welcomes all guests upon seating
• Makes an extraordinary effort to always assist the host with seating guests
• Looks at guest in the eye, listens attentively and observes guests cues to understand guests needs – make sure to get it right
every time, all the time
• Anticipates special needs and acknowledges special requests
• Establishes the pace of the meal in accordance to each table individual needs
• Goes above and beyond to accommodate guest’s special requests
• Owns every request or complaint received from guest and makes sure it is resolve to the guest’s satisfaction and The Company’s
highest standards
• Always informs a manager of any potential dissatisfaction before it happens
• Possesses complete food & beverage knowledge and is responsible for keeping up to date with all product and procedural
changes in order to accommodate all special requests
• Obtains all food and beverage orders and is responsible for their timely delivery
• Fully engages and guides the guests through the ordering process ensuring each guest is made to feel as if they are the only
person in the restaurant
• Confidently and enthusiastically clarifies and confirms all special orders with guest
• Inputs all individual orders in to the POS in accordance to guest position numbers and never “auctions” food upon delivery
• Is constantly aware of food in expo station and continuously assists with food delivery
• Properly serves all dishes with clear and concise verbiage and places each dish properly in front of the guests
• Describes food and beverage enthusiastically and confidently
• Checks back with guests upon delivery of all food items to ensure the guest is thrilled
• Relies on body language, facial expressions, eye contact and non-verbal cues rather than verbal interruptions to determine the
level of guest satisfaction
• Continuously performs table maintenance in the most unobtrusive manner and does so silently
• Graciously says goodbye to all guests and extends an invitation to return soon
• Never leaves assigned section unattended
• Maintains an impeccably clean and tidy section
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners
• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to handle, or feel objects, tools, or
controls; reach with hands and arms; talk or hear; and taste or smell
• The employee frequently is required to walk
Preferred:
• At least 2 years of experience as a Food Server in a high volume, upscale dining environment
• High school diploma or equivalent
• Alcohol, beer and wine service certifications including but not limited to Court of Master Sommeliers, Certified Beer Server, Bar
Smarts, WSET, etc
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